Daria Iakovleva

I’m a Customer Relationship Manager (CRM) who brings years of client-facing experience across banking and consular environments. I focus on identifying customer needs, building trust through clear communication, and turning conversations into measurable commercial outcomes.

At Hyundai Merchant Marine, OJSC, I managed and supported existing clients, drove cross-selling initiatives, and handled the full client workflow—conducting meetings, preparing commercial proposals, negotiating contracts, and managing invoicing, payments, and closing documentation. I also maintained sales reporting, performed sales planning, and kept client data up to date, while resolving complaints and mitigating conflicts effectively.

Earlier, I served as a Consular Assistant at the Consulate of Canada in Vladivostok, providing citizen protection and emergency assistance, managing visa/immigration processes, issuing official documents, and representing Canadian interests through negotiation with local authorities and participation in official events. Before that, at Bank of Moscow, OJSC, I worked as an Account Manager / Customer Service Manager—consulting clients on banking products, executing cross-sales (including insurance policies), processing loan applications, managing accounts, drafting and verifying documentation, and handling complaints.