At MediaMath, I established a Center of Excellence that helped cut customer onboarding from 60+ days to 10 and tripled revenue in the first 90 days post-sale. I also led the design and rollout of the company-wide onboarding process and system, supporting approximately 100 new customers per month.
At Lenox Corporation, I managed the migration from a custom ERP to Microsoft Dynamics, including the project, budget, people, reporting, and rollout. Across my work in business operations and transformation, I’ve built workflows for customer handoffs, billing, integrations, and escalations, and used change management to support adoption.
