Daphne Ceniceros

I’m a customer-focused operations and administrative professional with 11 years of customer service experience and more than 6 years of leadership experience. I’ve managed teams of 30+ employees and supported day-to-day operations while keeping performance, retention, and customer satisfaction at the center of everything I do.

As a Store Manager at Tiff's Treats, I oversaw $140K+ in monthly sales while meeting labor and performance goals. I hired, interviewed, trained, coached, and scheduled staff, handled customer escalations for retention, and supported daily operations with accurate records, email communication, reports, and inventory documentation using Microsoft Office.

I’ve also built strong administrative and coordination skills through roles like Administrative Assistant at San Antonio Golf Cars and Catering Assistant Manager at Jason's Deli. I managed email correspondence and customer inquiries, prepared documents, tracked orders, coordinated logistics, resolved service issues, and maintained reliable records to keep teams and customers moving smoothly.

Today, I’m completing the Google Data Analytics Professional Certificate and seeking a remote Administrative Assistant, Virtual Assistant, Customer Success, or Operations Support role. I bring proven scheduling/workforce management, customer issue resolution, and remote collaboration experience—paired with a commitment to clear communication, problem solving, and continuous improvement.