Dan Ursu
@danursu
I lead customer operations, dispatch logistics, and multilingual client support across global platforms.
RomaniaWhat I'm looking for
I've supported Airbnb users in Russian and English at Telus International, resolving booking, account, and service issues while creating positive customer interactions.
I progressed from Customer Experience Specialist to Deputy Manager and Team Leader, where I supervised support teams, coached colleagues, led meetings, and partnered with other departments to improve customer satisfaction.
I've also managed office operations, including invoice payments, logistics, hiring, and work contracts, and supported Bybit customers by explaining platform features and resolving inquiries.
Most recently, I manage U.S. car-hauler dispatch operations, coordinating drivers, routes, pickup and delivery schedules, client communication, and issue resolution. I also present AI-powered SaaS solutions and manage sales conversations at Ryze AI.
Experience
Work history, roles, and key accomplishments
Internship, Care Agent with Italian/Russian language skills
May 2020 - Nov 2020 (6 months)
Engaged in key activities within the finance department, gaining insights into financial processes and interaction with various departments.
Education
Degrees, certifications, and relevant coursework
L'Istituto Superiore Eugenio Montale
College Diploma, Hotel, Motel, and Restaurant Management
2014 - 2015
Completed college studies in Hotel, Motel, and Restaurant Management.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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