Alexandra Ștefan

I'm currently a Manager at Telus in Bucharest, leading teams in a call-center/BPO environment. I bring more than eight years of customer service and call center experience.

Before moving into management, I supported Telus/Airbnb customers for five years as a customer support agent, using Salesforce and providing customer and technical support focused on satisfaction.

My management work includes team coordination, payroll administration, salary data, employee leave records, project management, planning, and problem-solving. I value clear communication, active listening, organization, and resilient day-to-day execution.

Earlier in my career, I worked in sales, hospitality, and automotive administration, including supplier negotiations, goods receiving, and product ordering. I also speak advanced English and Spanish.