Open to opportunities

Danny Arinze

@dannyarinze

Message

SaaS platform implementation specialist turning ITSM data into zero-disruption value.

United States

Message

What I'm looking for

I’m looking to lead end-to-end SaaS/ITSM implementations that drive measurable adoption and SLA performance—combining workflow automation, data integrity, and clear change management to deliver zero-disruption outcomes for business units.

I’m a Platform Implementation Specialist who serves as the primary point of contact for 20+ business units, owning onboarding, configuration, and post-launch support across the full SaaS lifecycle from implementation to go-live rollout.

I scale platform adoption across HR, Finance, Payroll, and Operations by managing the full onboarding lifecycle for each inbound client team as organic expansion requests grow, while keeping delivery validated through data integrity checks and stakeholder validation.

I also automate service workflows—reducing agent lookup time by an estimated 8,000+ hours across 500K+ service requests—by designing API-based automation and webhook integrations that instantly auto-populate tickets with Azure AD user attributes. Previously, I supported domain and operating system migrations for 1,500+ users and acted as an escalation point in a high-volume Jira environment, cutting ticket backlog by ~33%.

Experience

Work history, roles, and key accomplishments

Current

Platform Implementation Specialist

Current

Pye Barker

Feb 2024 - Present (2 years 2 months)

Served as primary point of contact for 20+ business units, owning onboarding, configuration, and post-launch support across SaaS implementation and go-live. Reduced agent lookup time by an estimated 8,000+ hours across 500K+ service requests by designing API-based automation and webhook integrations that auto-populate tickets with Azure AD user attributes.

SaaS Implementation Client Onboarding API Integration Webhooks Azure AD Workflow Automation SLA Management Dashboard Development Stakeholder Management

IT Support Analyst

CRB

Nov 2022 - Dec 2023 (1 year 1 month)

Supported a domain and operating system migration for 1,500+ users, ensuring data integrity and minimal business disruption. Acted as escalation point in a high-volume Jira environment, reducing overall ticket backlog by approximately 33%.

Jira Escalations Technical Documentation Data Integrity Change Support IT Support

IT Support Specialist

Positive Impact Health Centers

Dec 2019 - May 2022 (2 years 5 months)

Diagnosed and repaired hardware and software issues for 500+ employees, reducing downtime by 20%. Conducted software updates and patches for security and compliance, and trained new employees on IT policies and procedures to improve onboarding efficiency.

Patch Management Security Compliance end user support Downtime Reduction Onboarding