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Dan NicolettoDN
Open to opportunities

Dan Nicoletto

@dannicoletto

I lead product and experience teams turning complex regulated products into trusted digital services.

Australia
Message

What I'm looking for

I'm looking for fractional, project-based or advisory engagements where I can help teams clarify complex product challenges, lead discovery, improve customer experience, shape product roadmaps, and mature design and product practices.

I've led product, CX and UX work for Pepperstone, MLC Life Insurance, betr, SuperChoice and IG Australia, helping complex digital products move from ambiguity to measurable outcomes.

At Pepperstone, I led the strategy, research and delivery of its first proprietary trading app across multiple licence jurisdictions. The app reached 9% of total monthly active users in its first year, while experience-led onboarding improvements lifted registration conversion by 16% year-on-year.

At MLC Life Insurance, I built research, UX and digital product capabilities within a $700M transformation program. I helped deliver a quoting and servicing experience that reduced customer and partner support calls by 30% in 12 months and increased application automation by up to 20%.

I'm currently embedded in discovery and transformation engagements at IG Australia and SuperChoice, validating new opportunities, refreshing critical employer infrastructure, and aligning user needs with commercial, technical and regulatory realities. I'm open to fractional, project-based and advisory work where I can bring strategy and hands-on delivery to product and experience challenges.

Experience

Work history, roles, and key accomplishments

SuperChoice logoSU
Current

Product Experience Lead

Feb 2026 - Present (7 months)

Engaged to lead the experience refresh of the SuperChoice Employer Portal — a critical piece of infrastructure used by employers to manage superannuation obligations. The engagement is structured across three phases and anchored to the Australian government's PayDay Super legislative deadline of 1 July 2026, which significantly increases the frequency and complexity of employer interactions with t

IG Australia logoIA
Current

Product Experience Consultant

Dec 2025 - Present (9 months)

Embedded within a small IG incubator team — one product manager, one engineer, and myself — tasked with identifying and validating new product opportunities beyond IG's core trading business. Operating in a lean, fast-moving discovery environment where rigorous validation is the primary measure of progress.

• Leading experience strategy and UX across an innovation function focused on identifying

betr logoBE

Product Experience Strategist

Jan 2025 - Dec 2025 (11 months)

Engaged as a strategic consultant to audit betr's product function during a high-growth phase in the competitive Australian wagering market. Working alongside the CPO and sole Product Manager to accelerate product maturity, establish design practice, and build the team and processes needed to support an ambitious top-3 market share goal.

• Conducted a full product function maturity review and del

Pepperstone logoPE

Head of Experience & Design

Apr 2021 - Oct 2024 (3 years 6 months)

Pepperstone was a well-established CFD broker whose reliance on third-party trading platforms was limiting its growth potential. Led a team of 5 to define and deliver Pepperstone's first proprietary trading experience — from strategy and research through to a globally shipped product.
• Delivered a trading app for a global audience across multiple licence jurisdictions — reaching +9% of total mont

MI

Head of Digital & Experience Design

MLC Life Insurance

Oct 2016 - Mar 2021 (4 years 5 months)

Leading the digital product and experience team to deliver experiences for customers and partners across sales and service journeys in both large transformation projects and agile continuous delivery cross functional teams.

• Formation of CX/UX & Digital Product strategy - Leading the thinking around transforming the experience for customer and partners of MLC Life Insurance products.
• Establis

Sportsbet.com.au logoSP

Product Design Manager

Oct 2012 - Sep 2016 (3 years 11 months)

Developing UX/UI strategy: Leading the thinking around the experience/visual direction for the Sportsbet product suite.

Managing a design team; developing capability and skillsets

Develop Agile and Lean approaches

Worked closely with Product Management, Service Design and Research teams to deliver industry leading product.

Strong communication and presentation skills, regularly presenting to

Ogilvy logoOG

Art Director

Jan 2008 - Jan 2011 (3 years)

Digital marketing and activation campaigns for a range of large brands across FMCG, Fashion, Travel and Pharmaceuticals

Main clients: Chanel, GSK, British American Tobacco, Harvey Nichols, Liberty of London, 3M, Evian, Duracell, IHG

Conceptual design • Design and implementation of digital projects • Managing design team • Client liaison, project and account management

XM London logoXL

Senior Designer

Apr 2006 - Jan 2008 (1 year 9 months)

Senior Designer at XM London.

ID

Designer

360id

Jan 2001 - Jan 2005 (4 years)

Designer at 360id.

Education

Degrees, certifications, and relevant coursework

CU

Curtin University

Design, Multimedia

1998 - 2000

Tech stack

Software and tools used professionally

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