
Dan Nicoletto
@dannicoletto
I lead product and experience teams turning complex regulated products into trusted digital services.
What I'm looking for
I've led product, CX and UX work for Pepperstone, MLC Life Insurance, betr, SuperChoice and IG Australia, helping complex digital products move from ambiguity to measurable outcomes.
At Pepperstone, I led the strategy, research and delivery of its first proprietary trading app across multiple licence jurisdictions. The app reached 9% of total monthly active users in its first year, while experience-led onboarding improvements lifted registration conversion by 16% year-on-year.
At MLC Life Insurance, I built research, UX and digital product capabilities within a $700M transformation program. I helped deliver a quoting and servicing experience that reduced customer and partner support calls by 30% in 12 months and increased application automation by up to 20%.
I'm currently embedded in discovery and transformation engagements at IG Australia and SuperChoice, validating new opportunities, refreshing critical employer infrastructure, and aligning user needs with commercial, technical and regulatory realities. I'm open to fractional, project-based and advisory work where I can bring strategy and hands-on delivery to product and experience challenges.
Experience
Work history, roles, and key accomplishments
Engaged to lead the experience refresh of the SuperChoice Employer Portal — a critical piece of infrastructure used by employers to manage superannuation obligations. The engagement is structured across three phases and anchored to the Australian government's PayDay Super legislative deadline of 1 July 2026, which significantly increases the frequency and complexity of employer interactions with t
Embedded within a small IG incubator team — one product manager, one engineer, and myself — tasked with identifying and validating new product opportunities beyond IG's core trading business. Operating in a lean, fast-moving discovery environment where rigorous validation is the primary measure of progress.
• Leading experience strategy and UX across an innovation function focused on identifying
Engaged as a strategic consultant to audit betr's product function during a high-growth phase in the competitive Australian wagering market. Working alongside the CPO and sole Product Manager to accelerate product maturity, establish design practice, and build the team and processes needed to support an ambitious top-3 market share goal.
• Conducted a full product function maturity review and del
Pepperstone was a well-established CFD broker whose reliance on third-party trading platforms was limiting its growth potential. Led a team of 5 to define and deliver Pepperstone's first proprietary trading experience — from strategy and research through to a globally shipped product.
• Delivered a trading app for a global audience across multiple licence jurisdictions — reaching +9% of total mont
Head of Digital & Experience Design
MLC Life Insurance
Oct 2016 - Mar 2021 (4 years 5 months)
Leading the digital product and experience team to deliver experiences for customers and partners across sales and service journeys in both large transformation projects and agile continuous delivery cross functional teams.
• Formation of CX/UX & Digital Product strategy - Leading the thinking around transforming the experience for customer and partners of MLC Life Insurance products.
• Establis
Developing UX/UI strategy: Leading the thinking around the experience/visual direction for the Sportsbet product suite.
Managing a design team; developing capability and skillsets
Develop Agile and Lean approaches
Worked closely with Product Management, Service Design and Research teams to deliver industry leading product.
Strong communication and presentation skills, regularly presenting to
Main Clients: Telstra Super, Henley Homes, City of Melbourne
• Digital strategy •IA, wireframing, UX • Conceptual design • Design & implementation of digital projects • Client relationship building
Digital marketing and activation campaigns for a range of large brands across FMCG, Fashion, Travel and Pharmaceuticals
Main clients: Chanel, GSK, British American Tobacco, Harvey Nichols, Liberty of London, 3M, Evian, Duracell, IHG
Conceptual design • Design and implementation of digital projects • Managing design team • Client liaison, project and account management
Senior Designer at XM London.
Designer
360id
Jan 2001 - Jan 2005 (4 years)
Designer at 360id.
Education
Degrees, certifications, and relevant coursework
Curtin University
Design, Multimedia
1998 - 2000
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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