Open to opportunities

DaNiya Hill

@daniyahill

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Assistant Store Manager skilled in retail operations and customer service.

United States

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What I'm looking for

I am looking for a role that fosters team collaboration and offers opportunities for professional development.

As an Assistant Store Manager, I have a strong background in optimizing retail operations and enhancing customer service. My expertise in team leadership and training development has led to increased sales and reduced turnover. I am adept at implementing innovative solutions, such as mobile ordering systems and store layout revamps, to boost efficiency and customer satisfaction.

In my recent role at Smoothie King, I successfully led a team of 20, optimized operations, and improved customer service scores through a new training program. I managed inventory effectively, reduced waste, and fostered a positive team environment that significantly reduced turnover. My commitment to mentoring new hires and ensuring compliance with health and safety regulations has been pivotal in maintaining high satisfaction rates.

Currently, I am expanding my skill set as a Behavioral Technician, where I collaborate with interdisciplinary teams to create personalized intervention plans. This role has further enhanced my ability to provide compassionate support and drive measurable progress in clients' skills, showcasing my adaptability and commitment to professional growth.

Experience

Work history, roles, and key accomplishments

Current

Behavioral Technician

Current

Butterfly Effects

Oct 2024 - Present (9 months)

Collaborated with interdisciplinary teams to create personalized intervention plans and provided compassionate support to clients and families during therapy sessions. Documented and reported on behavioral changes to track treatment effectiveness.

Documentation Communication

Current

Curbside

Current

Copelands

Aug 2024 - Present (11 months)

Responsible for curbside operations, ensuring efficient order delivery and customer satisfaction. Managed order accuracy and timely service for all curbside pickups.

Customer Service Order Management Team Collaboration Communication

Behavioral Interventionist

Jefferson RISE Charter School

Aug 2024 - Present (11 months)

Implemented behavior intervention strategies to promote positive student engagement and provided one-on-one and group support to students with behavioral challenges. Collaborated with teachers, counselors, and administrators to develop behavior management plans.

Behavioral Interventions Collaboration Crisis Intervention De Escalation Techniques

Assistant Store Manager

Smoothie King

Jan 2023 - Present (2 years 6 months)

Led a team of 20, optimized operations, and boosted sales. Implemented a new training program, enhancing customer service scores and managing inventory to reduce waste.

Team Leadership Operations Management Sales Growth Training Development Inventory Management Customer Service

Paraprofessional Push-in

Jefferson RISE Charter School

Aug 2022 - Present (2 years 11 months)

Assisted teachers in delivering instructional support within general education classrooms and provided academic accommodations and modifications for students with diverse learning needs. Supported teachers with classroom management and organization.

Classroom Management Student Engagement

Shift Leader

Eden Fit and Nutrition

Jun 2022 - Present (3 years 1 month)

Led a team of 5, optimized shift schedules, and improved customer satisfaction scores. Implemented a new training program, reducing onboarding time and fostering team cohesion.

Team Leadership Scheduling Customer Service Training Development Inventory Management

Education

Degrees, certifications, and relevant coursework

Jefferson RISE Charter School

Education

Assisted teachers in delivering instructional support within general education classrooms. Provided academic accommodations and modifications for students with diverse learning needs. Worked closely with students to reinforce lessons and foster engagement.