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@nabhanimbhorkar
Experienced Business Analyst and Product Owner with 11+ years in the field.
I am a seasoned Business Analyst and Product Owner with over 11 years of experience in business analysis, product management, and SDLC/Agile project management. My expertise lies in optimizing processes using Agile methodologies, PEGA, and CRM systems, particularly within capital markets, regulatory reporting, retail banking, and e-commerce. I am passionate about contributing to dynamic projects that challenge my skills and allow me to drive meaningful change.
Throughout my career, I have successfully led teams and projects that resulted in significant improvements in efficiency and stakeholder satisfaction. For instance, at Vodafone, I guided my team to achieve a 40% increase in project success rates. My ability to collaborate with diverse stakeholders and translate complex requirements into actionable deliverables has been a cornerstone of my success. I thrive in environments that foster innovation and continuous improvement, and I am eager to bring my skills to new challenges.
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Work history, roles, and key accomplishments
Franklin Templeton
Oct 2024 - Present (1 year 1 month)
Gathered and documented detailed business requirements for Microsoft Dynamics CRM, aligning solutions with stakeholder needs. Worked closely with internal US-based stakeholders to define CRM specifications and ensure seamless customization and rollout. Acted as a liaison between business users and technical teams, ensuring accurate translation of requirements into deliverables.
IndiaParenting.com
May 2024 - Present (1 year 6 months)
Currently serving as a Product Owner, contributing to product development and strategy. Responsible for defining product features and ensuring alignment with business objectives.
Ingram Micro
Jun 2024 - Oct 2024 (4 months)
Led the development of the 'Email to Order' automation app, improving efficiency in order processing. Gathered and documented business requirements by engaging EMEA stakeholders. Created detailed user stories and acceptance criteria to support development and QA teams.
Vodafone
May 2023 - Dec 2023 (7 months)
Demonstrated leadership by guiding the team to achieve a 40% increase in project success rate, resulting in more than a 100% improvement compared to the previous rate. Managed complex requirements with a 95% accuracy rate, ensuring successful project execution and high stakeholder satisfaction. Collaborated with over 20 stakeholders to craft 100 user stories/Epics and acceptance criteria, enhancin
Bank of America
Apr 2021 - May 2023 (2 years 1 month)
Streamlined global data dictionary sustainability project, implementing process improvements that achieved a 50% reduction in regulatory report generation time through effective creation and management. Implemented stakeholder engagement sessions (Interviews, Workshops, Requirement Elicitation), resulting in a 50% increase in stakeholder buy-in. Managed multiple projects concurrently, consistently
Morgan Stanley
Aug 2018 - Apr 2021 (2 years 8 months)
Led the end-to-end implementation of a global marketing workflow, achieving a 70% increase in marketing material creation efficiency. Directed discovery workshops, resulting in alignment of business requirements with project objectives. Conducted thorough root cause analysis to identify underlying issues, leading to the implementation of effective solutions and a 20% reduction in operational ineff
CRMNEXT
May 2016 - Jul 2018 (2 years 2 months)
Led largest customer-centric Tech/Digital Transformation Program at SBI, achieving 4 releases with 15% higher customer engagement. Configured CRM and defined product requirements, resulting in a 25% increase in efficiency. Collaborated with 20 stakeholders including developers, tech teams, and executed 15+ successful software deployments, and streamlining user acceptance testing (UAT) at client lo
Tata Technologies
Mar 2015 - Mar 2016 (1 year)
Managed onshore counterpart communications during telematics projects, leading to improved customer satisfaction. Established a comprehensive Requirement Traceability Matrix (RTM), aligning business cases with technical solutions.
Degrees, certifications, and relevant coursework
PGDBM, Information Technology & Management
Completed a Post Graduate Diploma in Business Management with a focus on Information Technology and Management. Gained expertise in IT management and business strategies.
Master's Degree, Computer Science & Engineering
Grade: 8.4 CGPA
Earned a Master's Degree in Engineering with a specialization in Computer Science & Engineering. Achieved a CGPA of 8.4, demonstrating strong academic performance in core computer science principles.
Software and tools used professionally
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