Danila Blagorodniy
@danilablagorodniy
IT Support Technician at The London School of Mathematics and Programming; delivered a Windows 11 device refresh.
United KingdomWhat I'm looking for
At The London School of Mathematics and Programming, I provided on-site 1st/2nd line support to staff, tutors, and students, resolving incidents and service requests through the ticketing system within SLAs.
I managed user onboarding and offboarding across Active Directory, Entra ID, and Microsoft 365. I also delivered a Windows 11 device refresh, imaging and deploying laptops and classroom PCs with Intune and Autopilot.
As a freelance IT Support Technician, I provide on-site and remote support for home users and small businesses, including hardware repair, Windows and macOS rebuilds, networking, and Microsoft 365 administration. Previously, I delivered Python automation projects for multiple Upwork clients and fixed Windows and Linux faults.
Experience
Work history, roles, and key accomplishments
IT Support Technician (Freelance)
Self-employed
Apr 2024 - Present (2 years 5 months)
Provided on-site and remote support for home users and small businesses, including hardware repair, Windows and macOS rebuilds, networking, and Microsoft 365 administration.
IT Support Technician
The London School of Mathematics and Programming
Apr 2026 - Sep 2026 (5 months)
Provided on-site 1st/2nd line support to staff, tutors and students, resolving incidents and service requests within SLAs. Managed user lifecycle in Active Directory, Entra ID and Microsoft 365, and delivered a Windows 11 device refresh using Intune and Autopilot.
Delivered 10+ Python automation projects and fixed Windows and Linux faults for multiple clients, maintaining a 5-star rating.
Education
Degrees, certifications, and relevant coursework
Bath Spa University
BSc (Hons), Computing
2025 -
Pursuing a BSc (Hons) in Computing, attending one day per week, with expected completion in 2029.
Microsoft
Microsoft Certified: Azure Fundamentals (AZ-900), Cloud Fundamentals
2025 - 2025
Earned the Microsoft Certified: Azure Fundamentals (AZ-900) certification in 2025.
PeopleCert
ITIL 4 Foundation, IT Service Management
2025 - 2025
Earned the ITIL 4 Foundation certification in 2025.
Dnipro Polytechnic College
Diploma (EQF Level 5), Computer Science
2019 - 2023
Completed a Diploma (EQF Level 5) in Computer Science from 2019 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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