At Private Company, I was the primary IT support contact for 70–80 end-users across seven departments. I resolved hardware, software, and network issues through phone, messaging, and in-person support.
I installed and maintained Windows and Linux systems, managed accounts and access through Active Directory and Azure AD, and supported network infrastructure.
I also deployed virtual Windows workstations with VMware vSphere/ESXi and performed backups using Veeam. I maintained technical documentation and explained issues and solutions in plain language.
