Open to opportunities

Daniel Staton

@danielstaton

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Dedicated professional with a Psychology BSc and customer service expertise.

United Kingdom

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What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for professional growth in a dynamic environment.

I am a dedicated and client-focused professional with a BSc in Psychology and a Customer Service Level 3 Award. My extensive experience in building strong client relationships and resolving complex issues has equipped me with the skills necessary to deliver tailored solutions that drive client satisfaction and retention. I thrive in high-pressure environments and am proficient in IT systems, which enhances my ability to coordinate logistics effectively.

Throughout my education at the University of West of England, I developed advanced interpersonal and analytical skills, applying psychological principles to understand client motivations. My professional journey includes significant achievements in international travel logistics, where I successfully planned and executed travel across 12 European countries, showcasing my proactive problem-solving abilities and stakeholder management skills.

As I seek to leverage my exceptional communication and relationship-building skills as a Customer Success Manager, I am eager to contribute to business growth and client satisfaction. My commitment to delivering high-quality service is reflected in my training and practical assessments, ensuring I can meet diverse customer needs with empathy and assertiveness.

Experience

Work history, roles, and key accomplishments

Print Industry Worker

Linney Print

Sep 2016 - Present (8 years 9 months)

Excelled in high-pressure, fast-paced environments, managing time-sensitive tasks and resolving logistical challenges, skills critical for addressing client needs promptly. Collaborated with team members to ensure operational efficiency, demonstrating teamwork and communication essential for client account management.

Logistics Time Management Problem Solving Teamwork Communication Workflow Management

Education

Degrees, certifications, and relevant coursework

University of West of England

BSc, Psychology

Developed advanced interpersonal and analytical skills, applying psychological principles to understand client motivations and foster long-term relationships. Honed professional communication through high-quality presentations and reports, ensuring clarity and impact in client interactions.

Local Training Provider

Level 3 Award, Customer Service

Mastered professional communication, conflict resolution, and techniques for addressing diverse customer needs, directly applicable to ensuring client success. Achieved high grading in practical assessments, demonstrating ability to deliver personalized, high-quality service.

Vision West Notts College

A-Level, IT

Grade: A grades

Gained proficiency in IT systems, including Microsoft Office, supporting efficient data management and CRM system use in client success roles. Achieved A grades, reflecting strong analytical skills and attention to detail.