Saeed S
@saeeds
Customer Success and Remote Operations professional improving workflows and customer outcomes for global accounts.
What I'm looking for
I’m a Customer Success and Remote Operations professional with 6+ years of experience supporting global customers and operational workflows across North America, APAC, GCC, and international markets. I build trust through customer relationship management, escalation resolution, and clear stakeholder communication—backed by strong results, including a 4.7/5 CSAT and management of 100+ strategic accounts tied to a ~$430K portfolio.
In risk and compliance work, I handled customer escalations and ensured SLA compliance while reviewing about 1,200 monthly cases across fraud monitoring, operational risk management, KYC, and AML compliance. I collaborated with distributed global teams across multiple time zones, using Salesforce and Zendesk to drive timely, accurate case management and better customer experience.
Earlier, I shifted into an operations-focused Business Analyst role where I owned operational reporting, KPI tracking, and workflow optimization. I gathered business requirements with technical and business stakeholders, performed root cause analysis, and implemented process improvements using Excel, SQL, Tableau, and Power BI, while coordinating execution with Slack and Notion.
Experience
Work history, roles, and key accomplishments
Digital Marketing Intern
Sanjay Technologies
Jan 2017 - Present (9 years 5 months)
Supported SEO initiatives, including keyword research, competitor analysis, and digital marketing campaigns to improve online visibility and engagement. Assisted with content optimization and analytics tracking using Excel and marketing tools.
Education
Degrees, certifications, and relevant coursework
Osmania University
Master of Business Administration, Finance
Completed an MBA with a focus in Finance at Osmania University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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