Saeed S

I’m a Customer Success and Remote Operations professional with 6+ years of experience supporting global customers and operational workflows across North America, APAC, GCC, and international markets. I build trust through customer relationship management, escalation resolution, and clear stakeholder communication—backed by strong results, including a 4.7/5 CSAT and management of 100+ strategic accounts tied to a ~$430K portfolio.

In risk and compliance work, I handled customer escalations and ensured SLA compliance while reviewing about 1,200 monthly cases across fraud monitoring, operational risk management, KYC, and AML compliance. I collaborated with distributed global teams across multiple time zones, using Salesforce and Zendesk to drive timely, accurate case management and better customer experience.

Earlier, I shifted into an operations-focused Business Analyst role where I owned operational reporting, KPI tracking, and workflow optimization. I gathered business requirements with technical and business stakeholders, performed root cause analysis, and implemented process improvements using Excel, SQL, Tableau, and Power BI, while coordinating execution with Slack and Notion.