Daniel Salas
@danielsalas
I provide bilingual technical support, device installations, and hands-on troubleshooting for hardware, software, and networks.
United StatesWhat I'm looking for
At NestPay, I provide bilingual English and Spanish technical support through phone, email, and chat, helping users resolve device and system issues with clear step-by-step guidance.
I configure computer systems, install software, verify connectivity, validate devices, and perform on-site installation and maintenance visits. I also train customers to confidently use and troubleshoot basic device functions.
My foundation includes troubleshooting hardware, software, network connectivity, TCP/IP, Windows, Linux, macOS, Windows Server, and Active Directory. Through a virtual computer project, I installed and tested components including GPUs, CPUs, motherboards, storage, RAM, power supplies, and cooling systems.
Before IT support, I built structured troubleshooting, documentation, safety, and field-service experience at Astro Pak Corporation and in the U.S. Marine Corps. I'm CompTIA A+, Google IT Support, and Google Cyber Security certified.
Experience
Work history, roles, and key accomplishments
Bilingual Technical Support Specialist
NestPay
Apr 2025 - Present (1 year 5 months)
Provide bilingual technical support via phone, email, and chat, troubleshooting hardware, software, and network issues. Configure systems, perform on-site installations, and deliver customer training.
Field Technician
Astro Pak Corporation
Nov 2023 - Jun 2024 (7 months)
Performed field service duties including chemical cleaning and passivation of vessels and piping in biopharma, aerospace, and military environments. Diagnosed and resolved issues using analytical troubleshooting methods.
Ammunition Technician Specialist
US Marine Corps
Jan 2020 - Jan 2022 (2 years)
Identified discrepancies in stored ammunition and incoming supplies, applying meticulous record-keeping and adherence to safety protocols. Developed in-depth knowledge of specifications and handling techniques.
Education
Degrees, certifications, and relevant coursework
Per Scholas
IT Support Bootcamp, IT Support
Completed an intensive 13-week IT Support Bootcamp with over 400 hours of training, covering software, hardware, and networking.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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