Dakota Larry
@dakotalarry
Dedicated IT professional with military experience and multilingual skills.
What I'm looking for
I am a disciplined and dedicated professional with a strong background in information technology and military service. My experience spans customer-facing roles where I have developed trust-based relationships with clients, as well as technical positions where I have honed my troubleshooting skills. I am multilingual, fluent in Spanish, Portuguese, and French, which enhances my ability to communicate effectively in diverse environments.
Currently, I work as a Helpdesk Specialist at Chenega, where I provide technical assistance and support for computer systems and software. My role involves running diagnostic programs, resolving issues, and ensuring first contact resolution for user support calls. My previous experience as a Language Analyst in the U.S. Army has equipped me with strong analytical skills and the ability to collaborate with cross-functional teams. I am committed to continuous learning and professional development in the field of cybersecurity and information security.
Experience
Work history, roles, and key accomplishments
Helpdesk Specialist
Chenega
Jan 2024 - Present (1 year 5 months)
Provided technical assistance and support for computer systems, hardware, and software. Responded to queries, ran diagnostic programs, and implemented solutions. Created tickets for support calls and utilized First Call Resolution for all requests.
Cleared American Guard
IDS International
Jan 2023 - Jan 2024 (1 year)
Inspected persons and materials entering secure areas, conducted random inspections, and surveilled the perimeter using CCTV systems. Ensured no prohibited materials were introduced to the construction site.
Construction Surveillance Technician
Falken Industries
Mar 2023 - Jan 2024 (10 months)
Conducted surveillance on construction activities to ensure security integrity. Provided reports on safety and security issues and monitored access controls.
Security Escort
Amentum/PAE
Feb 2023 - Mar 2023 (1 month)
Monitored and escorted uncleared workers, maintained security logs, and conducted facility checks. Inspected material deliveries and personnel.
Computer User Support Specialist
ACI Learning
Jan 2023 - Feb 2023 (1 month)
Installed and supported Windows OS, troubleshooting devices and resolving network issues. Ensured physical security and secured wireless networks while understanding penetration testing and vulnerability scanning concepts.
Language Analyst/Cryptologic Linguist
U.S. Army
Jan 2020 - Apr 2024 (4 years 3 months)
Interpreted and translated Spanish and Portuguese into English for intelligence reporting. Collaborated with teams in a Microsoft Windows environment and developed accurate reports.
Education
Degrees, certifications, and relevant coursework
CourseCareers
Certification, Technology Sales
Completed a certification course in Technology Sales, gaining skills in sales strategies and technology solutions.
Defense Language Institute Foreign Language Center
Associate of Arts, Spanish Language
Completed an Associate of Arts degree in Spanish, focusing on language proficiency and cultural understanding.
Availability
Location
Authorized to work in
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