At Cisco, I analyzed carrier performance, monitored risks, and worked with internet service providers to identify options for meeting demand and improving service. I also maintained the risk registry in Jira and presented Carrier Management highlights during service reviews.
At HCL Tech, I analyzed incident resolution and prepared reports and presentations for client and management reviews. Earlier, at ABB, I supported ServiceNow application onboarding and service catalogue changes, and at Andea Solutions I managed tickets and supported documentation, training, and regression testing.
