Open to opportunities

paola munoz

@paolamunoz

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Bilingual legal intake and healthcare client service professional focused on empathetic, accurate intake.

Colombia

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What I'm looking for

I’m looking for a role where I can support high-volume clients with empathy and accuracy—handling intake, scheduling, and documentation in a confidential, well-organized environment with strong teamwork and clear communication.

I’m a bilingual (English/Spanish) client service professional with experience in healthcare and legal intake environments, known for professionalism, empathy, and strong attention to detail. As a Legal Intake Specialist, I serve as the first point of contact, conduct intake interviews, and manage high-volume inquiries with clear, timely follow-up.

I accurately document client information, case details, and supporting records within CRM and case management systems while maintaining strict confidentiality. I also coordinate client onboarding by collecting required documentation, scheduling consultations, and facilitating communication between clients and legal staff to ensure efficient workflows and a positive client experience.

Before transitioning into legal intake, I worked as a Recreation Therapist in specialized mental health and complex continuing care settings, supporting safe, respectful patient-centered programming. I collaborated with interdisciplinary teams, maintained accurate documentation to support continuity of care, and handled unexpected situations calmly using strong problem-solving and conflict-resolution skills.

Experience

Work history, roles, and key accomplishments

Current

Legal Intake Specialist

Current

West Coast Trial Lawyers

Jan 2026 - Present (6 months)

Serve as the first point of contact for prospective clients, conducting intake interviews and gathering sensitive information. Manage high-volume inquiries, document client/case details in CRM/case systems with strict confidentiality, and coordinate client onboarding and consultations.

Client intake Appointment Scheduling Calendar Management CRM Case Management Systems Confidentiality Onboarding coordination Time Management Records Management

Recreation Therapist

Homewood Health Centre

Nov 2024 - Dec 2025 (1 year 1 month)

Provided patient-centered support within a specialized mental health and trauma treatment program. Communicated program/schedule information, maintained documentation and records, handled unexpected situations professionally, and collaborated with interdisciplinary healthcare professionals.

Patient Support Program Communications Documentation Records Management Problem Solving Conflict Resolution

Recreation Therapist

West Park Healthcare Centre

Nov 2023 - Jul 2024 (8 months)

Assisted with coordinating daily schedules, therapeutic programming, and patient activities in a rehabilitation and complex continuing care environment. Maintained accurate patient documentation, supported patient engagement through compassionate communication, and worked with interdisciplinary teams.

Compassionate Communication And Interdisciplinary Teams

Therapeutic Recreation Student Intern

St. Joseph’s Healthcare – Parkwood Institute

May 2022 - Aug 2022 (3 months)

Supported daily clinical and program operations through scheduling assistance, activity preparation, and patient support. Facilitated group and individual therapeutic activities, supported documentation and attendance tracking, and built rapport through respectful, consistent patient-focused communication.

Scheduling Support Patient Support Individual Therapeutic Activities Patient Communication Documentation Record Maintenance Patient Rapport