Looking for a job

Diana Asenova

@dianaasenova

Message

I resolve HR and payroll discrepancies while supporting employees in German and English.

Bulgaria

Message

What I'm looking for

I’m looking for a stable, long-term role where accuracy, organisation and communication matter, in operations, administration, customer or employee support, or coordination. I want to contribute from day one, develop further, and grow into coordination or leadership responsibilities.

At Sutherland Global Services, I investigate HR and payroll discrepancies, maintain accurate employee records, and support an international workforce in German and English. I regularly achieve the maximum internal monthly quality score while resolving enquiries by phone, email and chat.

Earlier, I reconciled payments and coordinated resort operations for alltours Flugreisen, managed guest escalations for DER Touristik, and led, trained and developed a team of eight. I bring practical experience in administration, customer support, reporting, events and team coordination, and I’m motivated by making work run smoothly for people.

Experience

Work history, roles, and key accomplishments

Current

Customer Support / HR Assistant

Current

Sutherland Global Services

May 2020 - Present (6 years 4 months)

Investigated payslip discrepancies and overpayments, cross-checking figures against overtime, leave, and absence records. Acted as first point of contact for high-volume employee enquiries in German and English, ensuring documentation compliance and accurate record-keeping.