Open to opportunities

AA Joana

@aajoana

Message

Detail-oriented administrative assistant with strong organizational skills.

Philippines

Message

What I'm looking for

I am seeking a role that allows me to utilize my administrative skills in a supportive and collaborative environment, with opportunities for professional growth.

I am an experienced administrative assistant with a proven track record in managing various operational tasks efficiently. Currently, I work at Ayala Land, Inc., where I handle billing and collection processes, prepare contracts, and monitor merchant requirements. My role involves meticulous attention to detail, ensuring that all financial transactions are accurately processed and reported.

Throughout my career, I have developed strong communication skills, enabling me to effectively liaise with merchants and address their inquiries. My previous roles, including as a car park teller and sales operations assistant, have further honed my ability to manage customer interactions and maintain high service standards. I am passionate about expanding my skills and contributing to a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant / Leasing Support / Billing & Collection

Current

Ayala Land, Inc.

Mar 2018 - Present (7 years 4 months)

Managed the processing of manpower and contractor billings, prepared draft contracts for merchants, and monitored their requirements. Handled petty cash reimbursement, submitted various reports to the general manager, and prepared accruals for year-end.

Billing Contract Management Financial Reporting Petty Cash Collections Account Reconciliation Customer Service Event Planning Budgeting

Carpark Teller

BGC Parking

Nov 2016 - Feb 2018 (1 year 3 months)

Issued parking tickets and collected fees from drivers utilizing parking facilities. Calculated fees, processed payments, and furnished receipts upon request. Reported incidents to the lead cashier.

Customer Service Payment Processing Ticket Processing Communication Problem Solving

Sales Operations Assistant (Reliever)

Zuellig Pharma Corporation

Jun 2015 - Aug 2015 (2 months)

Issued parking tickets and collected fees when drivers used parking facilities. Calculated fees and processed payments, providing receipts as requested. Reported incidents to the lead cashier.

Customer Service Payment Processing Ticket Processing Communication Data Entry Problem Solving

Front End Cashier

Savemore Market

Oct 2014 - Mar 2015 (5 months)

Greeted customers and managed all cash transactions, including receiving payments via cash, cheques, and credit cards. Guided customers, resolved queries, and provided training to new cashiers. Maintained excellent communication with customers.

Customer Service Payment Processing Training Communication Problem Solving Inventory Management Sales Team Collaboration

Education

Degrees, certifications, and relevant coursework

Taguig City University

Bachelor of Science, Marketing Management

Completed a comprehensive curriculum focused on marketing principles and strategies. Gained knowledge in market research, consumer behavior, and promotional techniques.