Looking for a job

Raphael Gideon Bayquin

@rgbayquin

Operations professional with 4 years’ experience in admin, billing, and documentation. Now pursuing remote admin/executive assistant roles.

Philippines

Message

What I'm looking for

I'm transitioning from operations assistance to remote administrative support, where I can contribute my experience in scheduling, customer communication, and financial administration.

At Shopping Center Management Corporation – SM City Iloilo Mall, I resolve tenant and supplier concerns across phone, email, and in-person channels, handling 20+ daily requests. I also process monthly utility payment records and manage executive and management documents, keeping records accurate and deliveries on time.

Through COUPA, I resolve discrepancies across supplier invoices by validating documentation and coordinating corrections. Earlier, as a Student Intern at Po Lao Marquez Benedictos & Co., I supported administrative documentation and communications across departments; at iQor Philippines, I handled seasonal customer support for international clients.

Experience

Work history, roles, and key accomplishments

Current

Operations Assistant

Current

Shopping Center Management Corporation

Sep 2022 - Present (4 years 1 month)

Resolved tenant and supplier concerns, processed utility payments, and managed executive documents with high accuracy. Coordinated cross-functional teams and maintained administrative files to support daily operations.

Coupa SAP S 4HANA Data Entry Reporting Google Workspace Email Written Communication Financial Documentation Research Data organization HubSpot Notion Canva ChatGpt Meeting Minutes Scheduling

Student Intern

Po Lao Marquez Benedictos & Co.

Jan 2022 - Dec 2022 (11 months)

Supported cross-functional departments by coordinating administrative requirements and documentation. Drafted and disseminated formal letters and communications to stakeholders.

Administrative Support Documentation Communication Skills Coordination

Seasonal Staffing Solutions for Customer Support

iQor Philippines

Jan 2018 - Dec 2018 (11 months)

Handled high-volume voice interactions with international clients during peak season, resolving service concerns and delivering professional support.

Customer Support Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

West Visayas State University

Bachelor of Arts, English Language Studies

Activities and societies: Thesis: Fake News, Lies and Propaganda Awareness and Public Opinion on Media Disinformation; Candidate for Best Thesis; Service Awardee

Bachelor of Arts in English Language Studies from West Visayas State University, completed in 2022. Thesis on media disinformation awareness and public opinion.