Danielle Flemister

Managed a portfolio of student, faculty, staff, and alumni entrepreneurs, developing action plans through advising and targeted programming. Designed and launched the first alumni cohort, achieving approximately 95% retention and contributing to growth in new-client intake from 90 to 150 per semester.

Built and operated a client-facing events business, managing the customer journey from discovery through post-event relationship management. Coordinated contractors, staff, vendors, and customer requests in a fast-moving environment.

Conducted virtual and in-person consultations with families and case managers, assessed needs, and developed customized service recommendations. Managed client documentation and coordinated requests across clients, staff, and internal teams.

Managed a portfolio of 100+ business accounts, maintaining approximately 75% client retention and identifying growth opportunities. Conducted consultative discovery interviews and explained technical products including business internet, fiber, Wi-Fi, phone/VoIP, and mobile services.

Served as primary contact for customers, vendors, sponsors, and presenters at nationwide events serving nearly 5,000 attendees. Resolved high-volume scheduling, vendor, and event issues in real time.

Managed 50–100 customer inquiries per day by phone and email, diagnosing needs and guiding customers through a catalog of 500,000+ technical and industrial products. Resolved routine issues and coordinated urgent orders and escalations across internal teams.

Bachelor of Business Administration in Marketing and Entrepreneurship from Kent State University.

Digital Marketing Certificate from Northeastern University.