I'm seeking a fully remote senior Customer Success leadership role at a growth-stage SaaS where I can scale CS programs, build and coach high-performing teams, align cross-functional stakeholders, and drive renewals and expansion.
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@yalricquebourg
I am a Customer Success leader driving renewal and expansion in enterprise SaaS.
I'm seeking a fully remote senior Customer Success leadership role at a growth-stage SaaS where I can scale CS programs, build and coach high-performing teams, align cross-functional stakeholders, and drive renewals and expansion.
I lead global Customer Success functions focused on turning CS into a revenue engine, managing a $48M book of business and delivering 95%+ gross renewals and 60%+ expansion across enterprise B2B and B2G accounts. I build and coach distributed teams, implement lifecycle strategies that cut time-to-value by 40% and increase adoption by 35%, and drive cross-functional initiatives with Product, Sales, and Marketing.
Before SaaS, I directed nonprofit healthcare organizations, securing major government and philanthropic partnerships and leading fundraising to $5M+/year while merging foundations and redesigning governance. I bring data-driven decision-making, stakeholder engagement, and a passion for scalable CS programs to high-stakes, mission-driven environments.
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Work history, roles, and key accomplishments
Lead a global CS function for a $48M book of business across 20+ enterprise B2B/B2G accounts, achieving 95%+ gross renewal and 60%+ expansion while cutting time-to-value by 40% and increasing adoption 35%. Built and coached a distributed team and aligned CS with Sales to improve forecasting, renewals, and expansion.
PalliAmi Foundation
Apr 2017 - May 2021 (4 years 1 month)
Directed operations and fundraising generating $5M+ annually and drove a 25% increase in campaign revenue through donor cultivation and strategic partnerships. Led strategic planning, board governance redesign, and expansion of services to improve financial sustainability.
Donald Berman YALDEI Center
Jan 2016 - Apr 2017 (1 year 3 months)
Spearheaded strategy and execution for an $8M capital campaign and implemented donor stewardship frameworks while recruiting and coaching development staff. Improved campaign governance and donor engagement to support institutional fundraising goals.
Jewish Rehabilitation Hospital Foundation
Jun 2013 - Dec 2015 (2 years 6 months)
Led merger of two healthcare foundations, overseeing legal integration, governance, and operational redesign. Launched corporate sponsorship and planned giving programs, growing annual revenue by 35%.
Federation CJA
Jul 2010 - May 2013 (2 years 10 months)
Oversaw donor engagement and corporate sponsorship strategy and launched membership and communications initiatives to increase stakeholder participation. Organized professional networking events and donor engagement forums to strengthen community and corporate support.
VMD
Jan 2007 - Jan 2010 (3 years)
Expanded TV/VOD content licensing into Eastern Europe, Russia, and Turkey, generating $750K+ in new revenue within 6 months and managing 120+ international B2B accounts. Negotiated complex agreements and commercial packages to accelerate market entry.
Degrees, certifications, and relevant coursework
Six Sigma Green Belt, Six Sigma / Healthcare Process Improvement
Six Sigma Green Belt certification focused on healthcare processes, awarded by McGill University in 2018.
Master of Business Administration, Business Administration
Master of Business Administration from Rennes School of Business, completed in 2008.
Bachelor's in Business Communication and Human Resources, Business Communication and Human Resources
Bachelor in Business Communication and Human Resources from Rennes School of Business with an exchange at UNA (USA), completed in 2005.
Software and tools used professionally
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