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Yaël Ricquebourg

@yalricquebourg

Message

I am a Customer Success leader driving renewal and expansion in enterprise SaaS.

Canada

Message

What I'm looking for

I'm seeking a fully remote senior Customer Success leadership role at a growth-stage SaaS where I can scale CS programs, build and coach high-performing teams, align cross-functional stakeholders, and drive renewals and expansion.

I lead global Customer Success functions focused on turning CS into a revenue engine, managing a $48M book of business and delivering 95%+ gross renewals and 60%+ expansion across enterprise B2B and B2G accounts. I build and coach distributed teams, implement lifecycle strategies that cut time-to-value by 40% and increase adoption by 35%, and drive cross-functional initiatives with Product, Sales, and Marketing.

Before SaaS, I directed nonprofit healthcare organizations, securing major government and philanthropic partnerships and leading fundraising to $5M+/year while merging foundations and redesigning governance. I bring data-driven decision-making, stakeholder engagement, and a passion for scalable CS programs to high-stakes, mission-driven environments.

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Experience

Work history, roles, and key accomplishments

Current

Head of Customer Success

Current

Petal Health

Apr 2021 - Present (4 years 7 months)

Lead a global CS function for a $48M book of business across 20+ enterprise B2B/B2G accounts, achieving 95%+ gross renewal and 60%+ expansion while cutting time-to-value by 40% and increasing adoption 35%. Built and coached a distributed team and aligned CS with Sales to improve forecasting, renewals, and expansion.

Customer Success Account Expansion Renewals Onboarding Stakeholder Management KPI Tracking Cross Functional Collaboration Executive Relationship Building SaaS Lifecycle Management

Executive Director

PalliAmi Foundation

Apr 2017 - May 2021 (4 years 1 month)

Directed operations and fundraising generating $5M+ annually and drove a 25% increase in campaign revenue through donor cultivation and strategic partnerships. Led strategic planning, board governance redesign, and expansion of services to improve financial sustainability.

Fundraising Stakeholder Engagement Board Governance

Head of Financial Resources Development

Donald Berman YALDEI Center

Jan 2016 - Apr 2017 (1 year 3 months)

Spearheaded strategy and execution for an $8M capital campaign and implemented donor stewardship frameworks while recruiting and coaching development staff. Improved campaign governance and donor engagement to support institutional fundraising goals.

Capital Campaigns Recruitment Governance

Executive Director

Jewish Rehabilitation Hospital Foundation

Jun 2013 - Dec 2015 (2 years 6 months)

Led merger of two healthcare foundations, overseeing legal integration, governance, and operational redesign. Launched corporate sponsorship and planned giving programs, growing annual revenue by 35%.

Governance Fundraising Planned Giving Program

Campaign Associate and Director

Federation CJA

Jul 2010 - May 2013 (2 years 10 months)

Oversaw donor engagement and corporate sponsorship strategy and launched membership and communications initiatives to increase stakeholder participation. Organized professional networking events and donor engagement forums to strengthen community and corporate support.

Donor Engagement Event Management Communication

Director, International Business Development

VMD

Jan 2007 - Jan 2010 (3 years)

Expanded TV/VOD content licensing into Eastern Europe, Russia, and Turkey, generating $750K+ in new revenue within 6 months and managing 120+ international B2B accounts. Negotiated complex agreements and commercial packages to accelerate market entry.

International Sales Licensing Negotiation Account Management