Michelle Sikes

Reduced errors in documentation by thoroughly auditing provider files for completeness and accuracy. Boosted productivity levels within the credentialing team by training new employees on proper procedures and best practices within the role.

Verified education, work history, malpractice, and references for provider files. Performed administrative duties such as copying, scanning, filing, faxing, email, and phones.

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs. Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Assembled contracts for internal and external review. Reviewed and audited fully executed contracts to ensure accuracy of all project information and completion of required signatures.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

Managed the Purina Pro Club account. Completed reward orders for club members.

Assigned to Edward Jones account. Utilized Mail Merge to complete required transactions.

Completed an Associate of Science degree with a focus on Business Management. Relevant coursework included Business Communication.