Danielle Darling
@danielledarling2
Experienced Credit Controller and administrator skilled in reconciliation, debt recovery, and accurate invoice/account management.
United KingdomWhat I'm looking for
I’m an experienced administrator and credit controller with 10+ years of experience managing high volumes of customer enquiries, reconciling payments, and coordinating tasks across multiple departments. I’m known for delivering accurate work to strict deadlines and adapting quickly when processes change.
In my roles at Bancroft Wines and Pimlico Plumbers, I handled daily reconciliations, processed secure card payments, uploaded invoices to supplier portals, and generated sales invoices and monthly statements. I also proactively managed aged debt by chasing overdue accounts by email and telephone, raising credits efficiently to resolve issues quickly and protect customer satisfaction.
I’ve also owned credit control and credit/connection activities using SAP and Excel, including maintaining 500+ customer accounts, training colleagues as a key SAP user, and liaising with internal teams and solicitors when necessary. I’m seeking a role where I can bring my strong credit-control discipline, reporting ability, and customer focus to help protect cashflow and improve processes.
Experience
Work history, roles, and key accomplishments
Credit Controller
Bancroft Wines Ltd
Sep 2022 - May 2026 (3 years 8 months)
Managed daily reconciliations and customer payment allocations to ensure accurate postings to customer accounts. Chased aged debt (30+ days) by phone and email, raised credits to resolve disputes, and produced daily invoices plus monthly statements and Excel debtor/ex-cellar sales reports.
Credit Controller
Pimlico Plumbers Ltd
Nov 2019 - Sep 2022 (2 years 10 months)
Used a job ticket system to pull daily reports and update Excel, working through 100+ cases over 8 days. Chased customers via phone, email, and post and ensured timely engineer payments by tracking deductions after customer payment was received.
Credit Control & Legal
Wurth UK
Jan 2016 - Oct 2019 (3 years 9 months)
Managed 500+ customer accounts and handled account/order queries using SAP, acting as the team’s key SAP trainer. Chased outstanding debt (150 calls/week), coordinated with solicitors (weekly Excel updates), and supported credit limit reviews via Experian while reconciling accounts in SAP and processing payments, refunds, and escalations up to county court judgement.
Customer Service Assistant
Wurth UK
Dec 2014 - Jan 2016 (1 year 1 month)
Provided customer service support and handled day-to-day account and order enquiries while maintaining high work standards. Contributed to a team environment focused on accuracy and meeting deadlines.
Education
Degrees, certifications, and relevant coursework
North West Kent College
ILEX Legal Secretary Diploma Level 3, Legal Secretary
2011 - 2012
Completed an ILEX Legal Secretary Diploma Level 3.
North West Kent College
Secretarial Administration (Pass), Secretarial Administration
2010 - 2011
Grade: Pass
Studied Secretarial Administration and achieved a Pass.
Erith School
GCSEs (A*–C), General Education
2005 - 2010
Grade: A* to C
Completed secondary education and achieved 9 GCSEs with grades A* to C.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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