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Danielle Andrada

@danielleandrada

IT support candidate transitioning from Adventist Health, where I supported patients with scheduling and electronic records.

United States

Message

What I'm looking for

I'm seeking a Help Desk or IT Support role where I can apply my customer-service experience and technical aptitude.

At Adventist Health, I supported patients with scheduling and documentation questions and maintained electronic records using RCI medical systems. I also used PowerChart to share appointment and documentation information with providers.

I used Redoc to schedule, track, confirm, cancel, and reschedule appointments, and prepared therapist schedules and other documents with Microsoft Office. I protected confidential information in accordance with HIPAA requirements.

At Hornback Chiropractic and Wellness, PA, I manage front-office operations, maintain electronic patient records, and resolve routine scheduling and administrative issues. I also assist with billing and insurance verification while following privacy policies.

I'm transitioning into IT support and bring experience with customer service, electronic records, data entry, and routine issue resolution. I'm eager to apply my technical aptitude and software adaptability in a Help Desk or IT Support role.

Experience

Work history, roles, and key accomplishments

Current

Chiropractic Assistant

Current

Hornback Chiropractic and Wellness, PA

Dec 2025 - Present (10 months)

Manage daily front-office operations including patient scheduling, check-in, and check-out. Maintain electronic patient records and resolve routine administrative issues.

Patient Scheduling Electronic Medical Records Customer Service Billing Insurance Verification Microsoft Office Confidentiality HIPAA

Biology and Anatomy Teacher

Riverview High School

Aug 2022 - Jan 2025 (2 years 5 months)

Developed lesson plans and instructional materials using digital productivity tools. Provided individualized support and maintained accurate records in a deadline-driven environment.

Lesson Planning Microsoft Office Communication Skills Record keeping Problem Solving Organization

Lead Patient Care Coordinator / Physical Therapy Aide

Adventist Health

Sep 2017 - Dec 2021 (4 years 3 months)

Supervised administrative staff and coordinated front-office workflows. Registered patients, maintained electronic records, and resolved scheduling and documentation issues.

RCI PowerChart Redocly Electronic Medical Records Microsoft Office HIPAA Patient Registration Scheduling Team Leadership

Fitness Manager

IN-SHAPE Health Clubs

Aug 2015 - Sep 2017 (2 years 1 month)

Maintained computerized employee and client records, onboarding documentation, and schedules. Interviewed, hired, trained, and supervised employees and interns.

Record keeping Scheduling Customer Service Corporate Trainer Supervision Data Entry Microsoft Office