bolaji bankole
@bolajibankole
Accomplished Technical Support Specialist
What I'm looking for
As a seasoned Technical Support Specialist with over 5 years of experience, I have consistently delivered high-quality support in help desk and customer service environments. My proficiency in Salesforce for case management and troubleshooting, coupled with extensive experience in Office 365 deployment and administration, has enabled me to streamline processes and enhance decision-making through effective technical solutions.
With a strong background in cloud engineering, server management, and system administration, I have successfully implemented SC Server, Public Login, and Sentinel for enhanced security and user management. My ability to troubleshoot and resolve technical issues, coupled with my excellent communication skills, has earned me a reputation as a trusted technical expert.
I am eager to contribute my expertise in a dynamic role that fosters professional growth and allows me to leverage my skills in technical support, cloud engineering, and system administration to drive business success.
Experience
Work history, roles, and key accomplishments
Cloud Engineer
Rackspace Technology
Feb 2022 - Present (3 years 3 months)
Spearheaded incident management process, configured and managed user accounts in Active Directory and Microsoft Exchange, and utilized Salesforce for effective case tracking and resolution.
Technical Support Specialist
Simpu
Jan 2018 - Jan 2020 (2 years)
Diagnosed and resolved hardware, software, and connectivity issues, implemented Salesforce for efficient case management, and developed automated processes for mailbox creation.
Help Desk Support
Enhance IT
May 2017 - Jan 2018 (8 months)
Responded promptly to high-volume inbound calls, collaborated with cross-functional teams to escalate high-priority issues, and delivered exceptional end-user troubleshooting support.
Education
Degrees, certifications, and relevant coursework
bolaji hasn't added their education
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