bolaji bankoleBB
Open to opportunities

bolaji bankole

@bolajibankole

Accomplished Technical Support Specialist

United States

What I'm looking for

Seeking a dynamic role that fosters professional growth and allows me to leverage my skills in technical support, cloud engineering, and system administration to drive business success.

As a seasoned Technical Support Specialist with over 5 years of experience, I have consistently delivered high-quality support in help desk and customer service environments. My proficiency in Salesforce for case management and troubleshooting, coupled with extensive experience in Office 365 deployment and administration, has enabled me to streamline processes and enhance decision-making through effective technical solutions.

With a strong background in cloud engineering, server management, and system administration, I have successfully implemented SC Server, Public Login, and Sentinel for enhanced security and user management. My ability to troubleshoot and resolve technical issues, coupled with my excellent communication skills, has earned me a reputation as a trusted technical expert.

I am eager to contribute my expertise in a dynamic role that fosters professional growth and allows me to leverage my skills in technical support, cloud engineering, and system administration to drive business success.

Experience

Work history, roles, and key accomplishments

RT
Current

Cloud Engineer

Rackspace Technology

Feb 2022 - Present (3 years 3 months)

Spearheaded incident management process, configured and managed user accounts in Active Directory and Microsoft Exchange, and utilized Salesforce for effective case tracking and resolution.

SI

Technical Support Specialist

Simpu

Jan 2018 - Jan 2020 (2 years)

Diagnosed and resolved hardware, software, and connectivity issues, implemented Salesforce for efficient case management, and developed automated processes for mailbox creation.

EI

Help Desk Support

Enhance IT

May 2017 - Jan 2018 (8 months)

Responded promptly to high-volume inbound calls, collaborated with cross-functional teams to escalate high-priority issues, and delivered exceptional end-user troubleshooting support.

Education

Degrees, certifications, and relevant coursework

bolaji hasn't added their education

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bolaji bankole - Cloud Engineer - Rackspace Technology | Himalayas