Looking for a job

Daniele Berti

@danieleberti

Message

I manage trilingual guest operations and resolve short-term rental issues remotely.

Italy

Message

What I'm looking for

I'm looking for remote Guest Support, Onboarding, or Property Logistics work in short-term rentals, with flexible shifts across European, US, or LATAM time zones. I'm open to part-time or full-time B2B contractor and freelance engagements.

I've managed guest reception and check-in workflows for RK Immobiliare Azeglio's short-term rental properties in Bologna, supporting guests across flexible evening and night shifts.

I provide guest support in Italian, English, and Spanish, offering local guidance, resolving specialized inquiries, and handling real-time property issues and emergencies. My focus is keeping stays smooth and guests supported when they need help most.

Earlier, I supported hospitality operations at Bottega Portici and Aemilia Hotel, from international customer service and cash register operations to reception, room-service logistics, and inventory management.

I'm equipped for remote work and bring short-term rental coursework, OTA awareness, and a Computer Science background to Guest Support, Onboarding, and Property Logistics work.

Experience

Work history, roles, and key accomplishments

Guest Operations & Check-In Specialist

RK Immobiliare Azeglio

Jun 2023 - Jan 2026 (2 years 7 months)

Managed guest reception and property check-in workflows for short-term rental properties, providing trilingual support and resolving real-time issues and emergencies.

Guest Support Check In Check Out Management Incident resolution Maintenance Coordination Italian English Spanish Airbnb Booking.Com VRBO

Education

Degrees, certifications, and relevant coursework

Billiani Consulting

Introductory Coursework, Short-Term Rental Management

2022 - 2023

Completed introductory coursework in short-term rental management, covering property management fundamentals, guest-host relations, and online distribution channels.