Daniel Donkor
@danieldonkor
Customer-focused communications professional fluent in English, French, Twi.
What I'm looking for
I am a customer support and education professional with experience in communications, teaching, and loan administration. I have worked as a Customer Support Agent at the National Communications Authority and held teaching roles at multiple primary and preparatory schools, bringing classroom management and client-facing skills to every position.
My background includes a Bachelor of Business Administration from the University of Ghana and practical experience as a Loan Officer at Star Capital Investment, which strengthened my attention to detail and financial process knowledge. I am diligent, reliable, and quickly adapt to new challenges while maintaining a focus on quality and productivity.
I collaborate well with colleagues and engage effectively with clients and students, seeking roles where I can contribute to organizational growth, exceed goals, and continue developing my professional skills.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
National Communications Authority
Jan 2023 - Present (2 years 9 months)
Provide customer support for telecommunications stakeholders, resolving inquiries and ensuring regulatory compliance since 2023 to improve service responsiveness.
Teacher
Happy Home Academy
Jan 2019 - Dec 2023 (4 years 11 months)
Taught and managed classrooms from 2019 to 2023, raising student performance through tailored instruction and consistent assessment practices.
Loan Officer
Star Capital Investment
Jan 2018 - Dec 2019 (1 year 11 months)
Managed loan applications and credit evaluations from 2018 to 2019, improving approval efficiency and maintaining accurate client records.
Teacher
Babsco Preparatory School
Jan 2017 - Dec 2018 (1 year 11 months)
Delivered primary-level instruction and classroom management from 2017 to 2018, improving student engagement and foundational learning outcomes.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Business Administration, Business Administration
2019 - 2023
Completed a Business Administration program at the University of Ghana from September 2019 to September 2023.
Kinbu Senior High/Technical School
Senior High School Diploma, Secondary Education
2014 - 2017
Completed secondary education at Kinbu Senior High/Technical School from September 2014 to May 2017.
Babsco Preparatory School
Primary School Leaving Certificate, Primary and Basic Education
2011 - 2014
Completed primary and basic education at Babsco Preparatory School from September 2011 to April 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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