Open to opportunities

Daniel Boateng

@danielboateng

Message

Detail-oriented virtual assistant with expertise in customer service.

Serbia

Message

What I'm looking for

I am seeking a role that values collaboration and offers opportunities for growth.

I am a dedicated virtual assistant and customer service lead with a strong background in managing executive operations and enhancing client satisfaction. My experience includes orchestrating complex calendar management for senior leadership, achieving zero-inbox status through strategic email filtering, and maintaining high accuracy in client databases. I thrive in fast-paced environments and am committed to delivering exceptional support.

Throughout my career, I have successfully streamlined administrative workflows and automated recurring tasks, saving significant time for my teams. My role at Strive Nest involved coordinating virtual meetings for over 20 participants and ensuring seamless communication across multiple channels. I take pride in my ability to maintain a 98% customer satisfaction rate while managing diverse responsibilities.

Experience

Work history, roles, and key accomplishments

Virtual Assistant & Customer Service Lead

Strive Nest

Dec 2023 - Oct 2024 (10 months)

Managed executive inboxes and calendar for senior leadership, achieving zero-inbox status and reducing booking conflicts by 35%. Streamlined workflows and maintained client databases with high accuracy, while providing exceptional customer support across multiple channels.

Calendar Management CRM Systems Microsoft Office Suite Project Management Software Customer Support Automation Tools Team Coordination Communication Skills

Customer Service Representative

Trinity Health

Oct 2022 - Sep 2023 (11 months)

Handled customer service calls, managed transactions, and assisted with online billing. Verified eligibility and handled claim submissions while resolving inquiries and operating computer databases.

Customer Service Account Management Claims Communication Skills Problem Solving Data Entry

Intern

KlientBoost

Oct 2021 - Jan 2022 (3 months)

Conducted cold calls and built relationships with potential clients. Presented proposals and scheduled meetings while ensuring clients progressed through the sales process.

Cold Calling Client Relationship Management Presentation Sales Process ZoomInfo Scheduling Communication Skills Team Collaboration

Data Quality Analyst

Index Solutions

Oct 2020 - Jun 2021 (8 months)

Updated and verified client CRM details through research. Met volume and accuracy metrics while maintaining timely communication and task recording.

CRM Management Communication Skills Task Management Time Management

Education

Degrees, certifications, and relevant coursework

University of Belgrade

Bachelor of Arts, International Marketing

2018 - 2022

Grade: 3.75/4.00

Studied International Marketing with a focus on strategic marketing principles, consumer behavior, and market research. Achieved a cumulative GPA of 3.75/4.00.