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Diana Rokhina

@dianarokhina

Data Operations Specialist proficient in Excel, data verification, database cleaning, and autonomous non-voice customer support management

Serbia

Message

What I'm looking for

I’m looking for an autonomous remote position within Data Operations or Customer Support. I thrive in structured, independent work environments where focus, metadata cleaning, and strict attention to database accuracy are valued. Interested in long-term collaboration with clear workflows and documentation-driven execution

Data Operations & Remote Assistant

Highly analytical and detail-oriented Operations Specialist with a strong background in data administration, verification, and workflow management. Proficient in managing complex Excel databases, structured data cleaning, and non-voice customer support systems (Jira/Zendesk tools). Proven track record of auditing information arrays, eliminating system anomalies, and maintaining strict digital security protocols. Autonomous and fully adapted to remote, independent work environments with a high focus on operational efficiency and zero-error data maintenance

Experience

Work history, roles, and key accomplishments

Data Operations&Content Specialist

Beauty Alliance Group

Jan 2025 - Aug 2026 (1 year 7 months)

Managed and audited complex Excel databases and tracking systems for a retail network. Executed daily structured data cleaning, eliminated anomalies, and verified user data compliance. Maintained 100% data processing accuracy. Administered non-voice customer support tickets via internal dashboard tracking systems. Maintained strict workflow security protocols

Excel Data Entry Data Management Customer Support