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Daniel Alejandro Arizaga

@danielarizaga

Operations and patient programs leader combining clinical insight with SaaS customer success and high-impact operations.

Ecuador

Message

What I'm looking for

I’m looking for operations or patient-support/customer-success roles in pharma, healthtech, or SaaS where I can own onboarding, SOPs, KPIs, and service delivery—bringing clinical insight to improve patient experience and measurable performance. Open to remote or relocation.

I bring a clinician’s understanding of the patient journey and pair it with a consistent track record in operational management. Over 10+ years, I’ve led service programs as a clinician, clinic founder, and operations manager, translating care pathways into reliable execution.

In my current role as a National Director of Document Management and Archives, I continue to focus on operational rigor, standardization, and performance accountability across complex workflows. I’m comfortable reporting outcomes through KPI dashboards, risk analysis, and practical recommendations to leadership.

At IESS, I led provincial-level citizen services for Ecuador’s largest social security institution, managing 55 direct reports across 9 service points and serving 35,000+ users monthly. I delivered 99% SLA compliance, increased digital channel adoption from 29% to 52%, and built SOPs, KPI dashboards, and performance standards to drive measurable improvement.

I also apply this same operational logic to customer-facing outcomes in healthtech and SaaS—most notably as Customer Success Manager at Janie Health, where I owned onboarding execution, monitored account health, and supported retention using HubSpot. As Co-Founder and Operations Manager of Casa Pie Clínica Podologica, I scaled from zero to 1,600+ patients by implementing scheduling software, digital patient records, and performance tracking, while training teams to deliver consistent care.

Experience

Work history, roles, and key accomplishments

Current

National Director, Archives

Current

Ministerio de Agricultura, Ganaderia, Acuacultura y Pesca

May 2026 - Present (1 month)

Served as National Director of Document Management and Archives, leading document governance and archival operations within the ministry.

Document Management Compliance Policy Development Stakeholder Management KPI Reporting Risk Analysis

Current

Co-Founder & Operations Manager

Current

Casa Pie Clínica Podologica

Aug 2021 - Present (4 years 10 months)

Founded and scaled a podiatry clinic from the ground up, serving 1,300+ patients while building clinic operations, team, and systems. Led digital transformation with scheduling software, digital patient records, and performance tracking to improve consistency and patient experience.

Clinic Operations Scheduling Software Staff Training Patient Onboarding Customer Service Performance Tracking

Provincial Citizen Services Coordinator

Instituto Ecuatoriano de Seguridad Social (IESS)

Dec 2025 - May 2026 (5 months)

Led provincial citizen service operations for Ecuador’s largest social security institution, managing 55 direct reports across 9 service points and serving 35,000+ users monthly. Delivered 99% SLA compliance and increased digital channel adoption from 29% to 52% by redesigning workflows, training staff, and implementing KPI dashboards and SOPs.

Service Operations SLA Management KPIs SOP Development Digital Adoption Complaint Resolution performance reporting

Customer Success Manager

Janie Health

Sep 2025 - Dec 2025 (3 months)

Managed the full client lifecycle for U.S. healthcare practices on a healthtech SaaS platform, owning onboarding execution and account health monitoring. Improved onboarding and account management through process gap identification and cross-functional collaboration across recruiting, billing, and operations teams.

& Customer Success Client Onboarding HubSpot Account Management Account Health Monitoring Retention Cross functional Coordination Healthcare Operations

General Dentist, Clinical Practice

Independent & Private Clinics

Dec 2013 - Sep 2025 (11 years 9 months)

Provided full-spectrum dental care across private clinics for 10+ years, managing patient journeys from diagnosis and treatment planning through adherence, follow-up, and long-term retention. Leveraged this clinical foundation to inform patient support and customer-facing service design.

Patient Care Diagnosis Treatment Planning Patient Communication Clinical Operations

Bilingual Data Specialist

Upwork

Aug 2020 - Apr 2025 (4 years 8 months)

Supported Google data quality and localization programs as a bilingual specialist, validating and quality-controlling high-volume datasets under strict accuracy benchmarks. Collaborated with globally distributed teams in a remote, multi-time-zone environment while maintaining consistent performance over 4+ years.

Data Annotation Data Quality Control Localization Remote Collaboration Data Validation Quality Assurance

General Manager, Dentistry Clinic

Smile Now! Clinica Odontologica

Jan 2023 - Jun 2024 (1 year 5 months)

Coordinated operations for a high-volume dental clinic by training multidisciplinary teams and implementing clinical protocols. Drove adoption of intraoral scanning and digital imaging tools, improving workflow modernization while serving as a liaison between management, patients, and clinical staff.

Clinical Protocol Improvement Intraoral Scanning Patient Engagement Conflict Resolution

Assistant Manager, Dental Operations

Dentalis Latam

Feb 2020 - Apr 2021 (1 year 2 months)

Supported executive management of clinical operations across multiple service lines in a high-volume dental provider. Helped standardize care protocols and improve patient experience by managing patient flow, implementing appointment strategies, and supporting adoption of diagnostic and communication tools.

Dental Clinic Operations Patient Flow Strategies Patient Experience Improvement