Geo User
@quepasageo
I investigate fraud risk, ensure regulatory compliance, and lead customer service teams.
Costa RicaWhat I'm looking for
At Experian, I investigate prospective and existing clients for fraud risk, make approval recommendations, and complete 100–150 files monthly while supporting FCRA and GLBA compliance.
I've also led fraud and customer service operations at First Fidelity and Silver Arrow, where I coached teams, hired and trained staff, handled escalations, reviewed KYC documentation, managed chargebacks, and screened accounts across 18 online casinos. Earlier, I worked as a Housing Specialist with HUD in Chicago.
Experience
Work history, roles, and key accomplishments
Made decisions and recommendations for approval of potential clients and conducted ongoing audits on existing clients. Investigated subscribers to prevent fraudulent use and ensured compliance with FCRA and GLBA regulations.
Education
Degrees, certifications, and relevant coursework
Wilbur Wright College
Attended Wilbur Wright College in Chicago.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Skills
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