Daniel Aparicio

Endpoint engineering for a 7,000+ device fleet across macOS, Windows, and iOS
in a decentralized campus environment.
What I own:
- Fleet management through Jamf Pro, NinjaOne, and Tanium: patch rings,
software deployment, and security policy enforcement across university
departments.
- macOS/iOS configuration profiles built and deployed campus-wide, replacing
manual setup with zero-touch pro

Tier 2/3 endpoint support for faculty, staff, and student labs, escalation
point for complex Windows, macOS, and iOS issues.
- Patch and software deployment across managed workstations via SolarWinds
Patch Manager: evaluation, approval, and rollout.
- Active Directory administration: account lifecycle, Group Policy, OU moves,
and permissions for eligible users.
- Imaging and deployment of work

Credentials and access control for large-scale AEG/Goldenvoice festival
productions, including Coachella and Stagecoach.

- Issued and tracked credentials for artists, guests, sponsors, and production
staff, maintaining access tiers across restricted zones.
- Operated mobile POS and credential scanning systems for ticketing and
payment processing.
- Front line for access disputes and crowd con

Overseeing performance, maintenance of IT equipment alongside Senior Systems Admin.
Supporting hardware and new computer deployments [e.g. fixing computers, replacing parts like hard drives and power supplies, crawling, bending, and lifting in order for installation of desktop workstations ].
Creating and managing user accounts [Active Directory, Google Admin, Dialpad, Slack].
Maintaining (patches

- Assisting agents with catered support due to migration from legacy systems on a national scale.
- Providing phone support to insurance agents relating but not limited to password resets, file downloading, software operation and insurance underwriting.
- Following up with agents providing quality assurance for prompt closures of tickets [ServiceNow].
- Rerouting agents to appropriate lines of sup

- Setting up equipment for staff and faculty, ensuring proper installation of cables and peripherals, operating systems, and appropriate software.
- Providing over-the-phone support relating to Tier 1 support, such as user inquiries regarding computer software or hardware operation, as well as password resets; escalating tickets to Tier 2 support when applicable.
- Documenting detailed task notes,

Bachelor of Science in Computer and Information Systems Security/Information Assurance from California State Polytechnic University-Pomona from 2016 to 2019.