At US In Home Services, I supervised appointment-setting agents, tracked team metrics, and coached agents to improve productivity and conversion. I also handled customer calls and scheduling escalations.
At Zealthy, I managed ICD-10 coding support, insurance verification, and prior authorization requests for GLP medications, coordinating with providers, pharmacies, and patients. Accurate follow-up and documentation helped reduce delays.
Earlier, I supported streaming platform customers at iConnectConvergence-ABS-CBN, investigated suspicious telecommunications activity at TELUS International, and helped Amazon customers with orders, returns, refunds, and account concerns.
