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Daniel Albornoz

@danielalbornoz1

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Operations leader at Zyra Bpo who built Power BI dashboards and automated workflows with AI tools.

Bolivia

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What I'm looking for

I’m looking to bring my operations experience to an organization that wants to strengthen its operations, improve the customer experience, and build more efficient processes to support its growth.

At Zyra Bpo, I led customer support and collections operations, coordinating the team around service continuity and operational objectives. I monitored SLA, AHT, FCR, NPS, and CSAT indicators to identify improvement opportunities.

I designed interactive Power BI and Microsoft Excel dashboards for KPI tracking and decision-making. I also managed HubSpot, Odoo, and Digybot to track customers and control operational pipelines.

At XTENDO, I supported customers remotely through chat and email, resolving technical and administrative queries while tracking cases against service level agreements. At Urrutibehety, I coordinated service planning and technical teams, and prepared budgets, quotes, and operational analyses.

Earlier, I managed B2B relationships and commercial opportunities at Sieger. At Avícola Sofía, I supported workplace safety programs under ISO 45001 and continuous improvement using Lean Six Sigma and 5S; I hold diplomas in occupational health and safety and quality management.

Experience

Work history, roles, and key accomplishments

Head of Operations

Zyra Bpo

Nov 2025 - May 2026 (6 months)

Led customer support and collections operations, coordinating teams to ensure service continuity and compliance with operational objectives. Monitored KPIs and implemented AI tools to automate tasks and support decision-making.

Power BI Excel HubSpot Odoo Digybot ChatGpt Claude SLA AHT FCR NPS CSAT KPI Monitoring Team Coordination Data Analysis

Customer Support

XTENDO

May 2025 - Nov 2025 (6 months)

Provided remote customer support via chat, email, and internal platforms, resolving technical and administrative queries. Managed multiple requests simultaneously and ensured compliance with SLAs.

Customer Support CRM SLA Communication Skills Problem Solving Case Management

Service Coordinator

Urrutibehety

Mar 2024 - Sep 2024 (6 months)

Coordinated operational planning of services, optimizing resource allocation and scheduling. Supervised technical teams and implemented improvements in operational organization.

Operations Planning Resource Allocation Team Supervision Budgeting Reporting Customer Relationship Management

Sales Engineer

Sieger

May 2022 - Feb 2024 (1 year 9 months)

Managed B2B client relationships and monitored business opportunities and industrial projects. Coordinated meetings between clients, suppliers, and internal teams to ensure project fulfillment.

B2B Sales CRM Pipeline Management Business Analysis Reporting Customer Relationship Management

Industrial Safety Supervisor

Avícola Sofía

Jul 2019 - Dec 2020 (1 year 5 months)

Supervised compliance with industrial safety and occupational health standards in plant operations. Implemented OHS programs under ISO 45001 and supported continuous improvement initiatives.

Industrial Safety ISO 45001 Lean Six Sigma 5S+Compliance Documentation Process Optimization