Neyza Villanueva
@neyzavillanueva
I deliver organized remote customer support, administrative operations, and accurate process control.
BoliviaWhat I'm looking for
I've supported international customers at Hidalgo Corp through remote digital service, inbound and outbound calls, quotations, follow-up, and lead generation. I focus on clear communication and building trust throughout the customer journey.
At SEGIP, I managed secure administrative workflows, high-volume inquiries, records, inventories, and financial reports with 100% data accuracy. As an Industrial Engineer, I also bring process control, quality management, advanced Excel, and experience designing occupational health and safety plans.
Experience
Work history, roles, and key accomplishments
Sales Advisor
Hidalgo Corp
May 2025 - Aug 2026 (1 year 3 months)
Delivered remote digital customer support and managed call center interactions, resolving international client inquiries. Identified client needs, prepared quotations, and supported lead generation.
Mathematics & Physics Instructor
Academia Avalancha
Aug 2025 - Dec 2025 (4 months)
Translated complex engineering and scientific concepts into structured educational sessions. Designed learning frameworks and monitored student progress through data-driven evaluations.
Values Officer
Servicio General de Identificación Personal
Feb 2023 - Sep 2024 (1 year 7 months)
Spearheaded public-facing customer service while managing secure administrative workflows and documentation. Audited inventories and records with 100% data accuracy, and consolidated financial reports.
Administrative Technician
Servicio General de Identificación Personal
Jan 2019 - Jan 2023 (4 years)
Managed high-volume user phone inquiries, routed correspondence, and optimized office filing systems. Prepared operational reports, controlled petty cash, and supervised high-security material inventories.
Occupational Health & Safety Plan Designer
Caja Nacional de Salud
Jun 2021 - Aug 2021 (2 months)
Drafted a comprehensive Occupational Health and Safety Plan for the Maternal & Child Hospital and Blood Bank. Conducted risk assessments within active clinical environments.
Production Operator
Papelbol
Feb 2018 - May 2018 (3 months)
Executed product reviews and strict quality control protocols on the manufacturing floor to minimize waste.
Education
Degrees, certifications, and relevant coursework
CEPIES – Universidad Mayor de San Andrés
Diploma, University Teaching
Completed a Diploma in University Teaching from CEPIES at Universidad Mayor de San Andrés in 2022.
Universidad Mayor de San Andrés
National Professional Degree, Industrial Engineering
Earned a National Professional Degree in Industrial Engineering from Universidad Mayor de San Andrés in 2021.
Centro Boliviano Americano
Professional English (B2), English
Completed Professional English (B2) training at Centro Boliviano Americano.
Global Growth Academy
Professional English (B2), English
Completed Professional English (B2) training at Global Growth Academy.
C-ORION
Advanced Microsoft Excel, Microsoft Excel
Completed Advanced Microsoft Excel training at C-ORION.
LEGACY
Customer Service Excellence, Customer Service
Completed Customer Service Excellence training at LEGACY.
EGPP
Public Administration & Occupational Health Training, Public Administration and Occupational Health
Completed Public Administration and Occupational Health training at EGPP.
Tech stack
Software and tools used professionally
Availability
Location
BoliviaAuthorized to work in
Salary expectations
Job categories
Skills
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