At Libertana, I coordinated Financial Management Services, reimbursements, case status, and program onboarding for families of children with autism and other developmental disabilities. Families regularly sent thank-you notes and gift cards in recognition of my service.
I also managed vendor relations, onboarding home health and regional-center providers and expanding Libertana's partner network. I handled 150+ outbound touchpoints per day across both workstreams.
At Greymoon LLC, I managed relationships with US-based hiring clients from onboarding through delivery. I reduced average client response time by 30%, improving client satisfaction scores.
As a self-employed translator and interpreter, I built and managed a portfolio of 25+ recurring corporate and technical clients, maintaining 95% on-time delivery. I’ve also worked as an IT Recruiter and English Instructor, and I use Salesforce, HubSpot, and Zoho to support client relationships.
