Open to opportunities

Dani Diniz

@danidiniz

I’m an Operations Specialist who turns complex workflows into measurable efficiency and higher customer satisfaction through analytics and auditing.

Brazil

Message

What I'm looking for

I’m looking for an operations role where I can audit data, optimize workflows, and improve customer support outcomes with measurable impact—using AI responsibly to generate actionable insights and strengthen operational reliability.

I’m an Operations Specialist with over a decade of experience at the intersection of process management, customer support, and technology. I use analytical thinking and rigorous data auditing to improve operational flow—consistently maintaining up to 99% accuracy and turning complexity into clarity.

In recent roles, I managed high-volume support operations for an EdTech/AI platform, auditing 250+ sessions, reducing service delivery inconsistencies by 20%, and improving operational reallocation success to 95% while cutting manual contract processing time by 30%. I also handle electronic document management with strict quality control (99.8% precision), supporting back-office routines that reduce document search time by 40%, and I’m actively expanding my knowledge of AI to generate actionable insights.

Experience

Work history, roles, and key accomplishments

Current

Production Technician (EDM)

Current

Montreal EDM

Jun 2025 - Present (1 year)

Processed and indexed 300+ documents daily, ensuring accurate digitization with 99.8% data-entry precision. Improved back-office document retrieval, reducing average search time by 40% through quality control and process optimization.

Indexing Back Office Operations

Fulfillment Engagement Specialist

Varsity Tutors

Aug 2024 - May 2026 (1 year 9 months)

Managed high-volume daily support requests and performed data auditing for 250+ sessions, reducing service delivery inconsistencies by 20%. Streamlined operational flows, achieving a 95% success rate in customer reallocation and cutting manual contract processing time by 30%.

Customer Support Data Auditing Workflow Optimization Artificial Intelligence Contract Processing Reallocation Support

English Teacher (Business Owner)

Self-Employed

Oct 2014 - Jul 2024 (9 years 9 months)

Built and managed an independent teaching business with 40+ active clients and achieved 90% student retention over a decade. Used LMS reporting to track outcomes, improving average student performance by 35% per semester.

LMS Client Relationship Management Data Management Performance Improvement Administrative Operations

Administrative Assistant

American Eagle Realty

Oct 2014 - Jan 2017 (2 years 3 months)

Provided administrative support by managing data entry for 200+ property records weekly using MS Excel and Google Workspace. Optimized internal workflows, reducing administrative processing time by 20% for the team.

Data Entry Microsoft Excel Google Workspace Administrative Support Workflow Optimization Process Improvement

Telemarketing Operator (Back-Office)

Contax S.A.

Jan 2013 - Mar 2013 (2 months)

Resolved 50+ complex operational demands daily with an 85% resolution rate, escalating issues when needed. Applied data analysis to troubleshoot operational problems and keep support operations running smoothly.

Back Office Operations Customer Support Operations Data Analysis Communication

Telemarketing Operator (Sales)

JVM Soluções Tecnologias LTDA

Sep 2010 - Dec 2010 (3 months)

Prospected clients and managed CRM data while consistently meeting or exceeding sales targets by 10% in a fast-paced environment. Handled 50+ outbound calls daily using persuasive communication to resolve real-time customer problems.

CRM Systems Lead Generation Outbound Calling Sales Targets Persuasion