Looking for a job

Danicke Tyra Apollis

@danicketyraapollis

Message

I resolve customer queries and keep client records accurate across service environments.

South Africa

Message

What I'm looking for

I'm looking for a remote Customer Service, Client Services, or Administrative Support role where I can add value through clear communication, accuracy, customer query resolution, and client-focused support.

I'm seeking a remote Customer Service, Client Services, or Administrative Support role where I can apply customer query resolution, accurate documentation, and clear communication.

At Loving Wings Caregiving, I support clients’ daily care needs, maintain confidential records, coordinate with families and healthcare professionals, and resolve day-to-day concerns professionally.

My experience at Ackermans, Paul French Bakery and Restaurant, Rev, and Bellville High School has strengthened my customer support, payment handling, transcription, fact-checking, record keeping, and administrative skills.

Experience

Work history, roles, and key accomplishments

Current

Caregiver

Current

Loving Wings Caregiving

Apr 2025 - Present (1 year 6 months)

Provide compassionate, client-focused care by supporting clients with daily care needs, using empathy, patience and active listening to promote comfort and dignity. Maintain accurate client records and care documentation, applying strong attention to detail and confidentiality.

Client Care Empathy Active Listening Record keeping Confidentiality Communication Skills Problem Solving

Retail Assistant

Ackermans

May 2024 - Feb 2025 (9 months)

Assist customers with product enquiries and purchasing needs, using active listening and customer-service skills to provide accurate information and a positive shopping experience. Process cash and card transactions accurately, applying attention to detail and financial-handling procedures.

Customer Service Active Listening Problem Solving Cash Handling Card Transactions stock replenishment Teamwork Time Management

Freelance Transcriptionist

Rev

Oct 2022 - May 2024 (1 year 7 months)

Transcribe audio content accurately, applying strong listening, typing and attention-to-detail skills to produce clear and reliable written transcripts. Review and edit AI-generated content, using proofreading, editing and information-accuracy skills to improve clarity and consistency.

Transcription Listening Typing Attention To Detail Proofreading Editing Research Fact Checking Time Management Confidentiality

Waitress

Paul French Bakery and Restaurant

Jan 2024 - Mar 2024 (2 months)

Deliver attentive customer service in a fast-paced hospitality environment, using communication and interpersonal skills to respond efficiently to customer requests. Process customer payments accurately, demonstrating numerical accuracy and responsibility when handling cash and card transactions.

Customer Service Communication Skills Interpersonal Skills Active Listening Attention To Detail Cash Handling Card Transactions Problem Solving Time Management Teamwork

Teacher Assistant

Bellville High School

Nov 2021 - Sep 2022 (10 months)

Support classroom administration and daily activities, using organisational and administrative skills to help maintain an efficient learning environment. Provide individual and group learner support, using active listening, patience and interpersonal communication to assist learners with their educational needs.