Dania Orellana
@daniaorellana
Service Supervisor focused on customer satisfaction, training, and smooth front-desk operations.
United StatesWhat I'm looking for
I’m a results-driven Service Supervisor with experience supporting customer service teams, strengthening client relationships, and resolving complex issues. I supervise daily tasks to ensure high-quality service while adhering to company policies, and I provide guidance and “word tracks” so my team handles requests the right way.
Previously, I worked as a Receptionist/Service Representative where I managed front desk operations, billing/payments, filing systems, and data entry. I also supported underwriting tasks for additional customer information needed, and I’ve successfully led a team to exceed service and sales goals while maintaining excellent customer satisfaction.
Experience
Work history, roles, and key accomplishments
Service Supervisor
Diane Bauknight, State Farm
Jun 2022 - Jun 2026 (4 years)
Supervised daily service team tasks to ensure high-quality customer service and adherence to company policies. Assisted with training and resolved complex client issues to meet client needs in a timely manner.
Receptionist/Service Representative
Diane Bauknight, State Farm
Jun 2020 - Jun 2022 (2 years)
Managed front desk operations and handled administrative tasks including filing, billing/payments, and data entry. Supported underwriting tasks by collecting additional information needed from customers.
Education
Degrees, certifications, and relevant coursework
Erwin High School
High School Diploma, High School
Earned a High School Diploma from Erwin High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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