Eli Alsin

I’m a hard-working, passionate professional with strong management and leadership skills, built through on-the-job experience coordinating operations and communicating clearly with upper management and customers.

In my current role at GuideOne Insurance, I assist customers, agents, and underwriters by phone and email, handling billing inquiries with professionalism and accuracy. I also research and route incoming phone calls to the right internal work groups and external insurance agencies, and I create documents other teams can use to complete their work.

Previously at Farm Bureau Financial Services, I managed insurance calling programs to initiate and schedule communication between agents and clients, helping ensure customer insurance needs were reviewed effectively. I communicated directly with agents on best practices aligned with clients’ wishes and needs.

I began building my customer-facing experience in roles like Planet Fitness (Front Desk Member) and Hy-Vee (Cashier / Assistant Service Manager), where I supported billing and payment questions and used sales strategies to convert prospective customers. I’m disciplined about completing tasks and projects to maintain the highest quality service and customer satisfaction.