Open to opportunities

danial shareef

@danialshareef

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Senior operations team leader specializing in international AR, collections, and customer experience for US/UK BFSI.

India

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What I'm looking for

I’m looking for a leadership role where I can own AR/collections and customer experience KPIs, handle escalations, ensure SLA & compliance, and drive data-driven improvements with cross-functional stakeholders—especially in global US/UK environments.

I’m an operations and customer experience professional with 8+ years of experience leading international AR, collections, and customer service teams across US and UK BFSI/BPO environments. I operate as a key escalation point and take clear KPI ownership across SLA and compliance expectations.

In my role as Senior Team Leader – International AR Operations at Radius Global Solutions LLC, I led end-to-end US collections and AR operations for an international account, consistently achieving 99–105% performance targets. I owned account-level performance reporting, drove floor governance and daily operational management, and used KPI analysis to protect account-level targets and prevent SLA breaches.

I lead teams of 13–20 associates through 1-on-1 coaching, call audits, and calibrations to strengthen delivery quality while maintaining compliance standards. I’ve also driven client revenue recovery on delinquent and aging accounts by reviewing aging receivables weekly, prioritizing high-value balances, reducing write-offs, and improving resolution turnaround—building stronger customer and client trust.

Experience

Work history, roles, and key accomplishments

Senior Team Leader - AR Ops

Radius Global Solutions LLC

Sep 2021 - May 2026 (4 years 8 months)

Led end-to-end US AR and collections for an international account, serving as the primary escalation point while ensuring SLA and compliance adherence. Owned account-level performance reporting and client revenue recovery for delinquent/aging accounts, coached a team of 13–20, and drove floor governance to protect KPIs and prevent SLA breaches.

International AR Operations Team Leadership Escalation Management Performance Coaching Workforce Management Operational Governance Floor Management MS Excel Revenue Generation Client Revenue Management Business Development Support

ORM Manager

WhiteHat Jr

Jun 2021 - Sep 2021 (3 months)

Managed online reputation through proactive issue management, achieving 4.5-star public review ratings. Drove high issue-resolution turnaround within 24 hours and used root-cause analysis to improve customer retention and reduce repeat escalations.

Online Reputation Management Issue Resolution Customer Retention Root Cause Analysis Customer Experience

Senior Specialist

Radius Global Solutions LLC

Aug 2020 - Jun 2021 (10 months)

Handled inbound and outbound client and customer interactions for a US collections account while maintaining compliance standards. Resolved payment-related concerns and supported account recovery to improve customer experience and retention.

Collections client support Account Recovery Compliance

Customer Relationship Associate - UK

Epicenter Technologies

Aug 2018 - Aug 2020 (2 years)

Handled inbound and outbound client and customer interactions for UK processes while maintaining service quality standards. Achieved KPI targets through resolution and negotiation to support client account retention.

client support Customer Experience KPI Management Negotiation Customer Retention

Co-Founder & Partner - Ops

Self-Operated Business

Jan 2016 - Jan 2018 (2 years)

Managed daily operations for a high-volume food business, including staffing and vendor relationships. Handled budgeting, vendor coordination, and operational planning to improve profitability and customer satisfaction.

Operations Management Staffing Vendor Management Budgeting Operational Planning Customer Service