Dana Smith

Investigated and settled third party property and bodily injury claims, negotiating with attorneys and adjusting reserves appropriately. Handled litigated files, working closely with defense council, analyzing coverage, attending mediations, and assisting defense with trial preparation, including Medicare reporting.

Settled property damage and bodily injury claims for both general liability and auto claims. Possessed knowledge in Medicaid/Medicare handling and engaged in negotiating with attorneys. Managed litigated files effectively.

Settled bodily injury and property damage for auto claims up to $100,000, investigating both auto and general liability claims to determine liability. Adjusted reserves appropriately and settled Underinsured/Uninsured claims. Handled litigated files and was knowledgeable in Medicaid/Medicare handling.

Responsible for coverage and liability investigations, settling minor to complex bodily injury and property damaged claims for auto accidents in a timely manner. Determined liability for auto accidents, performed medical coding, and negotiated with attorneys. Was knowledgeable in Medicaid/Medicare handling and proficient in first call settlement, consistently meeting monthly goals as a top perform

Provided exceptional customer service in a call center environment, meeting monthly goals handling first notice of loss. Set up methods of inspection for insured/claimants. Investigated auto claims and determined liability.

Graduated with a Bachelor of Science degree in Business Administration. Focused on coursework related to insurance and marketing.