Open to opportunities

Dana Lopez

@danalopez

Booking and schedule coordinator and industrial designer who streamlines workflows using Salesforce, CRM, and customer-focused systems.

Canada

Message

What I'm looking for

I’m seeking an administrative role supporting business operations through strong communication, CRM systems (Salesforce), and coordination of scheduling and documentation. I bring experience in booking, logistics, and production coordination, managing high-volume workflows and liaising with clients and vendors to ensure accurate and timely execution of processes.

Detail-oriented Industrial Designer with a diploma in Business Communication and a strong background in administrative coordination, booking management, and operations support. Experienced in managing touring logistics, production assistance, and event coordination, with additional expertise in purchasing, packaging logistics, and structural design.

Proficient in managing technical information systems, including Salesforce and CRM platforms, to streamline booking processes and improve communication with clients, vendors, and artists. Skilled in coordinating contracts, confirmations, scheduling changes, and conflict resolution within high-volume booking environments.

Demonstrated experience in designing and implementing efficient information systems to respond to inquiries, track bookings, and support service delivery. Strong project management abilities with a focus on supply chain solutions, data organization, and process optimization.

Recognized for providing administrative support through weekly reporting, monthly follow-ups, and stakeholder communication, ensuring smooth operations and high levels of client satisfaction.

Experience

Work history, roles, and key accomplishments

Booking and Touring Coordinator

ArtStarts in Schools

Mar 2024 - May 2025 (1 year 2 months)

Coordinated all stages of artist bookings and touring logistics for school performances across BC. Managed scheduling, contracts, and communications with artists, schools, and districts. Collaborated on invoicing and billing to ensure accuracy and timeliness. Delivered strong customer service while supporting arts education initiatives.

Administrative Volunteer

Mission Possible

Aug 2023 - Mar 2024 (7 months)

Provided detail-oriented administrative support, including data entry and phone assistance, and helped during training sessions while maintaining accurate records.

Data Entry Phone Support Administrative Support Customer Service Team Collaboration

Production Assistant

Dad's Printing

Aug 2020 - Mar 2023 (2 years 7 months)

Organized production workflows to improve profitability while meeting deadlines and maintaining quality standards. Supported logistics and shipping processes to prevent delays or damages. Managed client communications for sample approvals and coordinated order packaging, ensuring accuracy and timely delivery.

Production Coordination Logistics Coordination Supply Chain Fulfillment order fulfillment Workflows Email Communication Deadline And Deliverable Management Shipping & Logistics Attention To Detail Problem Solving Customer Service

Leader National Packaging

servientrega

Mar 2018 - Jan 2020 (1 year 10 months)

Investigated, standardized, and coordinated packaging development for internal logistics operations. Suggested optimized packing methods to ensure product quality and defect-free shipments. Collaborated on delivery solutions, including packaging for glass bottles supporting national logistics. Worked with suppliers to source materials and managed customer needs for packaging solutions.

Package Management Supply Chain Shipping & Logistics Supplier Management Purchasing Customer Service Workflow Management Logistics Management Problem Solving Microsoft Office

Structural Design of Packaging

Panamericana FEI

Oct 2015 - Mar 2018 (2 years 5 months)

Designed and developed packaging solutions for new products across various materials such as cardboard and corrugated packaging for beauty, food, and beverage industries. Coordinated with production for design modifications and tooling (dies). Maintained communication with production, planning, sales, customers, and customer service to ensure requirements and project needs were met.