Open to opportunities

Dana Goris

@danagoris

Message

I manage complex order operations, executive support, and customer accounts to improve fulfillment and client outcomes.

United States

Message

What I'm looking for

I'm looking for an executive support or operations role where I can coordinate cross-functional teams, improve order and customer processes, manage confidential work, and solve operational problems.

At Gellert Global Group, I manage the full order lifecycle—from purchase orders and order entry through tracking, fulfillment, invoicing, credits, and customer follow-up.

I coordinate across Logistics, Procurement, QA, Accounting, and Sales to resolve delivery, billing, quality, and customer issues while maintaining accurate accounts, reports, COAs, and product documentation.

Across international sales, customer service, and executive support roles, I've supported major retail accounts, international shipping documentation, sales reporting, scheduling, travel, and office operations with discretion and strong problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Gellert Global Group

Jan 2020 - Present (6 years 8 months)

Managed the full order lifecycle, including purchase orders, customer orders, order entry, tracking, and follow-up to ensure accurate and timely fulfillment. Delivered exceptional customer service and coordinated with cross-functional teams to resolve issues and support operational efficiency.

Microsoft Word Excel PowerPoint Outlook MAS90 Quickbooks Third Wave Infor M3 MaintainX Document Handling Invoice Processing project oversight Tracking Spreadsheet

International Sales Administrator

Spex SamplePrep

Apr 2019 - Nov 2019 (7 months)

Managed international shipping documents such as commercial invoices, certificates of origin, and packaging slips. Assisted customers, vendors, and clients with stock checks and other customer service inquiries, and supported the VP of Sales with quotes, travel, and calendar.

International Shipping Customer Service Purchase Order Processing Microsoft Office Calendar Management

Executive Sales Assistant | Customer Service Manager

Mizco International

May 2012 - Oct 2018 (6 years 5 months)

Managed and supported the international sales division for major retailers. Received, reviewed, and processed purchase orders using EDI, email, and fax, and analyzed customer purchases versus forecasts.

EDI Purchase Order Processing Sales Analysis Customer Service Microsoft Office

Office Assistant | Customer Service

Beauty Unlimited

May 2010 - Aug 2011 (1 year 3 months)

Created and maintained daily spreadsheets to accurately process orders from EDI. Generated mailing labels and assisted customers with stock checks and other customer service inquiries.

Spreadsheets EDI Order Processing Customer Service

Office Manager | Customer Service

Leucos USA

Aug 2007 - May 2010 (2 years 9 months)

Maintained filing systems, supplies, and inventory. Received, reviewed, and processed purchase orders, and assisted customers, vendors, and clients with stock checks and other customer service inquiries.

Office Management Inventory Management Purchase Order Processing Customer Service