Dana Balcita

I’m a Virtual Medical Assistant trained to support healthcare teams with administrative work done remotely. I enjoy patient-focused coordination and bringing clarity to fast-changing appointment needs.

From February 2023 to May 2024, I worked as a Virtual Assistant - Appointment Setter, scheduling patients with different health providers and managing updates like cancellations and rescheduling. I communicated across departments through Microsoft Teams and email, while handling patient concerns with comprehension and insight.

From May 2024 to June 2026, I served as a Virtual Assistant - Insurance and Referrals, verifying insurance coverage, eligibility, and benefits through electronic health record systems, online portals, and phone calls. I processed incoming referrals by confirming key details such as doctor referrals, diagnosis codes, and procedure codes, and reached out to other doctor’s offices when information or paperwork was missing.

I’m motivated by structured communication, collaboration, and accuracy—so every referral and appointment moves forward smoothly. I bring value to any team that needs consistent administrative support and reliable coordination.