Open to opportunities

Nathalie Grace Marie Cahapay

@nathaliegracemarieca

Message

I coordinate medical scheduling, insurance verification, and accurate patient records.

Philippines

Message

What I'm looking for

I'm looking for a medical virtual assistant role where I can support scheduling, patient communication, insurance coordination, and accurate HIPAA-compliant records management.

I support patient care through medical scheduling, insurance eligibility and authorization verification, patient communication, and accurate EMR/EHR record management. I handle calls, emails, provider calendars, referrals, and healthcare documentation while maintaining HIPAA compliance.

I've also managed recruitment, onboarding, employee records, payroll support, and HR operations at Gocredit Digital Marketing Services. My background in psychology and registration as a psychometrician strengthen my communication, confidentiality, and administrative support work.

Experience

Work history, roles, and key accomplishments

Current

Human Resources Generalist

Current

Gocredit Digital Marketing Services

Oct 2025 - Present (1 year)

- Managed calendars, scheduled meetings, and coordinated appointments to ensure smooth daily operations.
- Handled email communications, responded to inquiries, and maintained organized inbox systems
-Maintained employee records and organized digital files for easy access and accuracy
- Coordinated recruitment tasks including job postings, applicant screening, and interview scheduling

Current

Health Insurance Specialist

Current

none

Jan 2025 - Present (1 year 9 months)

- Verified insurance eligibility, benefits, authorizations, and referrals for scheduled patients to support accurate coverage and appointment preparation.
- Coordinated patient appointments, provider calendars, inbound/outbound calls, and email communications to keep scheduling and patient communication organized.
- Maintained and updated patient records in EMR/EHR systems, supporting accurate hea

HR Generalist Officer

Gocredit Digital Marketing Services

Oct 2025 - Jun 2026 (8 months)

Managed end-to-end recruitment, onboarding, and employee orientation processes. Maintained employee records, attendance, payroll support, and HR documentation while administering employee relations and performance management.

Recruitment Onboarding Employee Relations Performance Management HR Documentation Payroll Support Training Benefits Administration Teamwork Time Management

Medical Virtual Assistant / Insurance Specialist

Unknown

Feb 2025 - Mar 2026 (1 year 1 month)

Verified insurance eligibility, benefits, authorizations, and referrals for scheduled patients. Managed patient appointments, calls, emails, and provider calendars while maintaining accurate EMR/EHR records and ensuring HIPAA compliance.