Looking for a job

Dami Olowolafe

@damiolowolafe

Customer support agent at IntouchCX who handled customer calls, documented cases, and guided people through resolutions.

Canada

Message

What I'm looking for

I'm adaptable to customer service, sales, and support roles. I'm comfortable learning new software, following procedures, and working flexible shifts, including evenings and overnight.

At IntouchCX, I handled customer calls, clarified concerns, and guided customers through resolution steps. I documented interactions and case details, used basic troubleshooting resources, and followed escalation procedures.

As a door-to-door sales representative, I explained products and services, identified customer needs, and organized prospect information and follow-up details.

In residential basement renovation work, I assisted with construction projects and used hand and power tools under project specifications. I also volunteer with Grace Christian Church’s food bank, organizing and distributing food and supplies.

Experience

Work history, roles, and key accomplishments

Line Cook / Kitchen Team Member

Joey's

Jun 2026 - Oct 2026 (4 months)

Worked efficiently in a fast-paced environment while following established procedures. Operated kitchen equipment safely and performed routine cleaning and upkeep.

Food Preparation Kitchen Equipment Teamwork Time Management Cleaning

Door-to-Door Sales Representative

Independent

Dec 2025 - Jun 2026 (6 months)

Approached prospective customers and explained products and services clearly. Identified customer needs, answered questions, and addressed objections professionally.

Sales Customer Engagement Objection Handling Communication Skills Organization

Construction & Basement Renovation Worker

Independent / Contract Work

Jul 2023 - Jun 2026 (2 years 11 months)

Assisted with residential basement construction and renovation projects. Used hand and power tools, tape measures, and construction equipment.

Construction Renovations Hand Tools Power Tools Tape Measure Building Materials Heavy Machinery Project Specifications

Level 2 Agent

IntouchCX

Jul 2025 - Dec 2025 (5 months)

Handled customer calls, clarified concerns, and guided customers through resolution steps. Navigated customer records and support tools while documenting interactions accurately.

Call Handling Customer issue resolution Case Documentation Data Entry Customer record management Basic troubleshooting Multi Window Workstation Navigation Communication Skills