Open to opportunities

Peace Nnaji

@peacennaji

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Detail-oriented Virtual Medical Assistant specializing in EHR, billing, and efficient patient scheduling.

Nigeria

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What I'm looking for

I seek remote roles supporting healthcare providers with EHR management, billing/coding, scheduling, and process improvement in collaborative, patient-focused teams.

I am a service-driven Virtual Medical Assistant with over five years' experience as a Virtual Assistant and Customer Support specialist, trained in EHR/EMR systems including DrChrono and Optimantra. I specialize in medical billing and coding (ICD-10, CPT), superbill creation, insurance data entry, patient scheduling, and workflow documentation to support providers and improve patient experiences.

I have hands-on project experience producing superbills, simulating insurance and pre-authorization workflows, and implementing tools like Monday.com, Trello, and Zapier to streamline administrative operations. I hold formal training in Virtual Medical Assistance, EHR & Patient Safety, HIPAA compliance, and a B.Sc. in Biochemistry.

Experience

Work history, roles, and key accomplishments

Current

Virtual Medical Assistant

Current

Various Clients

Jan 2019 - Present (6 years 8 months)

Provided virtual medical administrative support including EHR management, patient scheduling, superbill preparation, and insurance data entry, improving workflow efficiency for multiple healthcare clients over a 2019–present freelance engagement.

Optimantra Scheduling Medical Billing ICD 10 CPT Data Entry Workflow Automation

Customer Support Specialist

Shopify Store

Jan 2018 - Dec 2019 (1 year 11 months)

Resolved customer inquiries via email and chat, maintained accurate order and billing records, and coordinated with vendors to sustain high service quality during a 2018–2019 role.

Customer Support Order Management Billing Empathy Troubleshooting CRM

Education

Degrees, certifications, and relevant coursework

Imo State University

Bachelor of Science, Biochemistry

Completed a Bachelor of Science in Biochemistry providing foundational knowledge in biochemical principles and laboratory techniques.

The Medva Launchpad

Certificate, Virtual Medical Assistance

Completed Virtual Medical Assistant training covering EHR workflows, patient scheduling, and medical administrative tasks.

Digital Health College

Certificate, Electronic Health Records & Healthcare Compliance

Completed courses in Electronic Health Records & Patient Safety, Virtual Medical Assistance, and HIPAA Compliance focused on safe EHR practices and regulatory awareness.