Open to opportunities

Chinwe Ihemadu

@chinweihemadu

Healthcare operations professional with 8+ years, delivering compliant remote patient coordination as a Virtual Medical Assistant.

Nigeria

Message

What I'm looking for

I’m looking for a virtual role where I can manage EMR/EHR tasks, patient coordination, scheduling, and insurance authorisation while maintaining strict HIPAA-aligned compliance—helping reduce wait times, resolve issues quickly, and support smooth practice operations through KPIs and CRM/remote workflows.

I’m a healthcare operations professional with 8+ years of experience in practice management, patient coordination, and customer experience, and I’m now focused on excelling as a Virtual Medical Assistant. I manage EMR/EHR workflows, appointment coordination, insurance verification and authorisation, and patient communication with HIPAA-aligned regulatory compliance, while keeping clinical operations running smoothly through digital workflows, dashboards, and CRM/EMR platforms.

In my recent role as a Practice Manager, I led operational performance across multidisciplinary departments, strengthening controls to achieve 100% regulatory compliance with zero audit deficiencies. I also improved decision-making through monthly operational and financial KPI dashboards, reduced patient waiting time by 30%, increased patient feedback participation by 40%, and improved complaint resolution to 95%, while overseeing EMR data entry and digital scheduling accuracy. With GMT+1 remote readiness, fluent English, and experience supporting high-volume patient needs remotely, I bring a reliable, service-focused approach to virtual care and practice operations.

Experience

Work history, roles, and key accomplishments

Current

Practice Manager

Current

Maxy Super-Specialty Centre

Feb 2025 - Present (1 year 5 months)

Led operational performance across multidisciplinary departments by implementing standardized workflows and accountability frameworks, improving service delivery for 55+ employees. Strengthened operational controls to achieve 100% regulatory compliance and produced monthly operational and financial KPI dashboards.

Practice Management Performance KPIs EMR EHR Management Medical Records Management Patient Communication Quality Assurance Team Leadership CRM Systems Data Analysis Power BI

Customer Service Manager

Reddington Hospital

Sep 2020 - Jan 2025 (4 years 4 months)

Improved patient experience by increasing patient feedback participation by 40% through a structured satisfaction survey program and achieving a 95% complaint resolution rate via standardized escalation and service recovery. Reduced patient service delays by improving appointment scheduling and workflow coordination while handling high-volume patient inquiries with strict confidentiality.

Customer Experience Patient Communication Complaint Resolution Patient Scheduling Medical Records Management Escalation Management CRM Systems Data Analysis

Customer Service Supervisor

Reddington Hospital

Sep 2016 - Aug 2020 (3 years 11 months)

Improved operational consistency across a 20-member customer service team by standardizing procedures and redesigning employee training to accelerate onboarding effectiveness. Streamlined referrals, insurance authorization, and patient communication workflows to strengthen patient care coordination.

Customer Experience Patient Care Coordination Patient Communication Onboarding Insurance Authorization Referrals EMR EHR Management CRM Systems